Job Description

Spa & Fitness Front Desk Receptionist & Attendant
Private Club | Spa & Fitness Facility.

Location: The Club at Renaissance 12821 Renaissance Way, Ft. Myers, FL 33912.
Job Type: Part-Time.
Reports To: Spa & Fitness Manager.

The Club at Renaissance is seeking a professional, customer-focused Fitness & Spa Front Desk Attendant to provide exceptional service to our members and guests. This role is responsible for front desk operations, class and service scheduling, and maintaining the cleanliness and organization of our fitness and spa facilities. The ideal candidate is personable, detail-oriented, and comfortable in a fast-paced private club environment.

Key Responsibilities:

Member & Guest Services:

• Warmly greets members and guests upon arrival and departure.
• Checks in members and guests for fitness classes, racquet clinics, private lessons, personal training, and spa appointments.
• Communicates and enforces fitness center rules and procedures.
• Assists members with class registration, guest validation, and payment collection.
• Provides and manages locker keys and towels.

Facility & Equipment Monitoring:

• Oversees fitness areas, including the gym, aquatic areas, group exercise rooms, and locker rooms, ensuring cleanliness and safety.
• Performs light custodial duties (wiping down machines, picking up items, laundering towels and sheets, etc.).
• Reports maintenance or safety concerns to supervisors.

Point of Sale & Scheduling:

• Uses Northstar P.O.S. and Mindbody software to process sales and manage appointments.
• Responsible for sales transactions, including class fees, spa services, and guest charges.
• Schedules massage and esthetician appointments accurately.

Operations & Administrative Support:

• Implements and upholds club policies and procedures.
• Completes opening and closing duties as required.
• Maintains inventory and notifies supervisors of restocking needs.
• Communicates policy or procedural updates to the department.
• Resolves member concerns in a timely, professional manner.

Required Shifts & Availability:

• Weekend Availability is REQUIRED.
• Tuesday: 10:30 AM – Close.
• Saturday: 8:00 AM – Close.
• Sunday: 8:00 AM – Close.
• Closing varies from 5 PM – 8 PM in season.
• Required training shifts will be available Monday-Friday 8:30am-4:30pm.

Additional availability:

• Weekdays as needed.
• Holidays as needed.
• On-call shifts as needed.

Qualifications & Skills:

• Education: High school diploma or equivalent (Required).
• Experience:
  • Receptionist – 1 year (Preferred).
  • Fitness/Spa Attendant – 1 year (Preferred).
• License: Valid Driver’s License (Required).

Additional Information:

• This is an on-site position (No remote work available).
• The statements contained herein describe the scope of responsibility and essential functions of this position but should not be considered an all-inclusive listing of work requirements. Additional duties may be assigned as needed.

Benefits & Perks:

• Competitive hourly wage.
• Access to club fitness and wellness amenities.
• Growth opportunities within a premier private club environment.

Apply: If you would like to join our team and become part of a welcoming, health-focused community, submit your resume and work availability. If your qualifications match the needs of the business, the hiring manager will be in touch to provide for more details about the position and to schedule interviews.

The Club at Renaissance opened its doors in 2003 featuring a championship Arthur Hills-designed golf course hailed as one of the best in southwest Florida. Shortly thereafter, in 2004, the David Humphrey-designed clubhouse was completed. Its Mediterranean-inspired design immediately garnered awards and accolades for architecture and interior design from some of the nation's most respected associations and publications. In addition, the golf course earned Golfweek Magazine's America's Top 40 New Golf Courses 2005. Our Club exists today as one of the lowest-density clubs in Southwest Florida, offering a cherished experience for our Members and Guests. With only 386 homesites on 500 acres, you will immediately feel its unequaled togetherness and a sense of comfort. We recently reinvented every inch of our facility - all amenities have been totally transformed. The 2020 renovation included our entire 18 hole championship golf course, a new indoor practice facility and all grass driving range, as well as our revolutionary, integrated 18 hole, par 3 course, “The 54.” All of our dining experiences, the introduction of the new Rendezvous pool pavilion, fire pit, bocce facility and pickleball courts have meticulously been newly created or upgraded for our Member’s enjoyment. Our Members pride themselves on their welcoming and warm-hearted nature, sure to reach you wherever you are at the Club. World-class service, exceptional dining experiences, 6 lit red clay tennis courts, pickleball, bocce, fitness, and a resort pool & spa with massage, body treatment and facial services available, all await you in a place where peace and privacy are our specialties. The Club at Renaissance now stands as the premier club in Southwest Florida.

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