Job Description

Job Summary:

Thomson Reuters is seeking a Software Engineer to join our team. This individual will develop software application modules and analyze customer problems, providing solutions and training as needed.

Responsibilities:

• Analyzes customer problems of moderate complexity

• Assesses scope of impact

• Mitigates customer impact of issues and recommends and executes work arounds

• Identifies options for problem resolution and initiates action

• Engages others as appropriate and escalates as required

• Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults

• Liaises with various application development and content teams, customer service teams, and other software and hardware support teams.

• Proactively monitors production and nonproduction environments and/or applications

• Provides input for technical plans and solutions.

• Provides technical guidance to less experience analysts

• Conducts root cause analysis and correlation of other system and/or application problems of moderate complexity.

• Works on small complex projects/issues that require a singular area of expertise.

• Participates in project planning sessions with team members.

• Manages multiple and sometimes competing priorities with guidance.

• Prepares status updates for customer problems or projects.

• Regularly communicates and shares knowledge with the rest of the team.

• Performs actions aligned with defined standards

• Assists in developing, configuring, or supporting tools for system monitoring and/or troubleshooting.

• Develops software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively.

• Carries out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business.

• Provides ongoing maintenance of either mainframe or client/server applications or tools.

Qualifications:

Required:

• 1-3+ years of experience with software engineering

• Analyzes customer problems of moderate complexity

• Assesses scope of impact

• Mitigates customer impact of issues and recommends and executes work arounds

• Identifies options for problem resolution and initiates action

• Engages others as appropriate and escalates as required

• Provides advice or training to users about the application systems' functionality, correct operation or constraints, and corrects user faults

• Liaises with various application development and content teams, customer service teams, and other software and hardware support teams

• Proactively monitors production and nonproduction environments and/or applications

• Provides input for technical plans and solutions

• Provides technical guidance to less experience analysts

• Conducts root cause analysis and correlation of other system and/or application problems of moderate complexity

• Works on small complex projects/issues that require a singular area of expertise

• Participates in project planning sessions with team members

• Manages multiple and sometimes competing priorities with guidance

• Prepares status updates for customer problems or projects

• Regularly communicates and shares knowledge with the rest of the team

• Performs actions aligned with defined standards

• Assists in developing, configuring, or supporting tools for system monitoring and/or troubleshooting

• Develops software application modules using disciplined software development processes in order to fix a problem and to communicate the changes effectively

• Carries out unit testing and implements application modules they have developed or modified, ensuring application meets needs of client and business

• Provides ongoing maintenance of either mainframe or client/server applications or tools

Preferred:

• Bachelor's degree in relevant field preferred

• Experience with Java, Datadog, AWS/Azure, MySQL/SQL/Postgres, testing

• Selenium, test automation, and/or understanding of JavaScript is a plus

Company:

Thomson Reuters delivers critical information from the financial, legal, accounting, intellectual property, science, and media markets. Founded in 2008, the company is headquartered in Toronto, Ontario, CAN, with a team of 10001+ employees. The company is currently Public Company. Thomson Reuters has a track record of offering H1B sponsorships.

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