Job Description

Salesforce Solution Analyst and Admin

Salesforce Solution Analyst and Admin (Remote)

*No Visa Sponsorship is available for this position.

What is Cornell University and what is Information Technology @ Cornell?

The Opportunity

The Salesforce Solution Analyst and Admin is a crucial role in analyzing, designing, and implementing Salesforce solutions to meet Cornell University's evolving needs. Collaborating closely with stakeholders, the role involves gathering business requirements, designing custom solutions, and ensuring seamless integration with existing systems. With an innovative mindset, the analyst drives process improvements and enhances user experience organization-wide. Responsibilities include conducting solution analysis and design, gathering business requirements, data modeling and integration, project coordination, Salesforce administration, and providing operational support for Salesforce systems.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

What We Need

Required Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field with a minimum of five (5) years working with enterprise Salesforce deployments, preferably in higher education, or an equivalent combination of education and experience.
• Leverage Salesforce administration and platform expertise to collaborate with stakeholders in documenting business requirements and designing / deploying solutions.
• Collaborate with the Salesforce team to architect and configure Salesforce to address business needs, following best practices.
• Leverage expertise in Salesforce administration and customization to build solutions, optimize processes, automate workflows, and integrate data effectively.
• Conduct Unit Tests and User Acceptance Testing (UAT) to ensure solutions meet business requirements.
• Lead user training sessions and provide ongoing support to ensure effective adoption of Salesforce solutions.
• Utilize Salesforce administration tools to deliver tailored solutions.
• Proactively identify and resolve challenges, demonstrating strong problem-solving abilities.
• Ensure smooth teamwork across departments through exceptional communication and collaboration skills.
• Create and tailor documentation of complex requirements, solutions, and designs to different audiences.
• Introduce creative solutions and ideas to enhance processes and improve efficiency.
• Lead projects and teams that focus on the Salesforce platform, data integrations, and process improvements.
• Maintain a goal-oriented mindset, always striving to achieve project objectives and exceed expectations.
• Take initiative on projects, working independently with both customers and the team to ensure progress and successful completion.
• Support and maintain enterprise production solutions, promptly resolving any issues as they arise.
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion , and wellbeing.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.
• Ability to cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

Preferred Qualifications:

• Experience
  • Deploying enterprise-wide Salesforce solutions.
  • Working on an Enterprise IT team in higher education.
  • Business and technical analysis.

• Salesforce certifications in any of the following areas:
  • Administrator
  • Business Analysis
  • User Experience
  • Data Architecture
  • Application Architecture
  • Technical Architecture
  • Data Cloud
  • Development
  • Flow

Application Information:

• A Cover Letter and Resume are required for further consideration for this position. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format.
• Visa Sponsorship of any kind is not available for this position.

What We Offer

Rewards and Benefits

University Job Title:

Applications Sys Analyst IV

Job Family:

Information Technology

Level:

G

Pay Rate Type:

Salary

Pay Range:

$99,512.00 - $121,625.00

Remote Option Availability:

Remote

Company:

Endowed

Contact Name:

Maria Avila

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

Union Positions

Current Employees:

Online Submission Guidelines :

Employment Assistance:

Notice to Applicants:

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.

2025-01-29

Job Tags

Local area, Remote job,

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