Job Description

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

The swing shift (3pm to 11pm) Public Sector Manager on Duty (MOD) plays a critical role in ensuring the stability and performance of Verizon network services for our valued public sector clients. This position requires a strong technical background, exceptional communication skills, and the ability to excel under pressure.

In this role you will...

• Proactively monitor network and service health to identify and address potential major outages before they escalate.

• Handle customer escalations from senior management and Verizon Business executives, including levels up to the CEO, in a professional and timely manner.

• Lead high-level crisis bridges, providing clear and concise updates to stakeholders, facilitating collaboration, and driving towards swift resolution.

• Possess an understanding of network/circuit flow and familiarity with Cisco, Juniper, and various network elements.

• Effectively communicate complex technical information both orally and in writing to sensitive Public Sector customers and internal leadership.

• Collaborate with multiple Local Exchange Carrier (LEC) management teams to expedite outage resolution.

• Scan and track commercial and federal ticket queues for long-duration outages, ensuring timely updates from floor engineers and the service desk.

• Identify application issues impacting public sector operations and engage appropriate internal teams or vendors for resolution.

• Generate and distribute timely and accurate notifications to management regarding major outages and ongoing resolution efforts.

• Ensure a seamless handover of any open issues to the incoming shift manager.

Where you'll be working...

In this hybrid role, you'll have a defined work location of Cary, North Carolina that includes work from home and assigned office days set by your leader

You’ll need to have...

• A Bachelor's Degree or four or more years of work experience

• Four or more years of relevant work experience

• Four or more years of experience in a Major Incident Management (MIM) role or handling high-priority escalations, preferably within the telecommunications industry.

• Four or more years of experience with network/circuit flow and familiarity with Cisco, Juniper, and various network elements

• Experience working independently and make critical decisions under pressure.

• Experience using Google Suite or Microsoft Office applications

• Must be able to work 3 p.m. - 11 p.m. shift

• Must have, or be able to qualify for, a government clearance at the Public Trust level

Even better if you also have...

• A strong understanding of public sector operations and sensitivities.

• Excellent problem-solving and analytical skills.

• Exceptional communication and interpersonal skills. 

• Experience working in a demanding role requiring a high level of commitment, confidence, and availability. 

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this hybrid role, you'll have a defined work location that includes work from home and a minimum eight assigned office days per month that will be set by your manager.

Scheduled Weekly Hours

40

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Job Tags

Work experience placement, Local area, Work from home, Home office, Shift work, Afternoon shift,

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