Live Chat Specialist (remote) FT/PT Job at barneys sweet shop, New York, NY

MTNMWURSZGVYK3FHeFlBUkpVc2hDOEhoTlE9PQ==
  • barneys sweet shop
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Full time, Flexible hours, Afternoon shift,

Similar Jobs

SunEnergy1

Project Controls Specialist - Utility-Scale Solar Job at SunEnergy1

 ...Position Overview: The Project Controls Specialist supports the successful execution of utility-scale solar projects by developing and maintaining project cost, schedule, and performance systems. This role ensures project teams have accurate, timely data to make informed... 

Eagle's Nest Foundation

2026 Hante Scotland Assistant Instructor Job at Eagle's Nest Foundation

 ...Nest Foundation based in Pisgah Forest, NC Hante Lead Instructor and Hante Assistant Instructor Job Description, November 2025 Specific...  ...appropriate storage, delivery, and documentation of medications as prescribed or needed Serve as an on duty leader... 

Select Medical

Registered Nurse (RN) - Per Diem Job at Select Medical

 ...: HonorHealth Rehabilitation Hospital In Affiliation with Select Medical Position: Registered Nurse (RN) Location : Scottsdale, AZ Schedule: PRN, Per Diem 6:00 - 6:30 Compensation: $52.00 per hour Our inpatient rehabilitation hospital is committed to... 

CYB Human Resources

Play Therapist Job at CYB Human Resources

 ...Play Therapist Job Description Company: Center for Resilience Strategies (CRS) Job Title: Play Therapist Classification...  .... Essential Functions: Provide individual play therapy sessions. Maintain strong therapeutic rapport with children teens... 

Alper JCC Miami

Certified Personal Trainer Job at Alper JCC Miami

 ...and advice to complement clients' workout routines. Maintain a clean and organized training environment, ensuring equipment is in good working condition. Stay up-to-date with the latest fitness trends and research to enhance training methods. Educate clients on...