Live Chat Specialist (remote) FT/PT Job at barneys sweet shop, New York, NY

MTNMWURSZGVYK3FHeFlBUkpVc2hDOEhoTlE9PQ==
  • barneys sweet shop
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Full time, Flexible hours, Afternoon shift,

Similar Jobs

Truck with Jed Logistics

Truck Driver/CDL-A / Dedicated / Out 2 Weeks Job at Truck with Jed Logistics

 ...Hiring immediately for Class A Driver! Bold Safe Trucking is a top employer of CDL Truck Drivers across the country. In addition to a great starting salary, we offer great benefits and great schedules. Come work for a great company that takes pride in its Drivers.... 

Sandbox Solar

Solar Installer Job at Sandbox Solar

 ...You can probably tell by our name that Sandbox Solar is not just another solar panel installation company. Sure, we design, develop, and install the highest quality solar solutions for homes, businesses, and communities. But a lot of companies say that. Were more interested... 

State of Arizona

POLICE DETECTIVE (CRIMINAL SPECIAL INVESTIGATOR) Job at State of Arizona

POLICE DETECTIVE (CRIMINAL SPECIAL INVESTIGATOR) Location Phoenix, AZ (Central City area) : ARIZONA DEPARTMENT OF CORRECTIONS REHABILITATION & REENTRY Our mission is to enhance public safety across Arizona through modern, effective correctional practices and meaningful... 

C&S Wholesale Grocers

Assistant Store Manager Job at C&S Wholesale Grocers

 ...Position Overview The purpose of the Co/Asst Store Manager, is to assist the store manager in planning, organizing, coordinating, and monitoring all aspects of store operations to ensure continued growth and profitability. Availability : Open Shift : Morning... 

Airstream Inland Empire

RV Orientation Specialist/Service Advisor Job at Airstream Inland Empire

 ...Airstream Inland Empire is looking for an EXPERIENCED RV ORIENATION SPECIALIST / SERVICE ADVISOR AIRSTREAM EXPERIENCE PREFFRED but not...  ...work order once service is complete Provided detail orientation on recently purchased units Requirements: Strong work...