Job Description

Summary

Join our award-winning resorts, recognized by Travel & Leisure, World’s best awards 2024. Mission Pacific recognized as #1 hotel in California and Continental U.S. and The Seabird as #3 in California. Come be part of our dynamic team and work in a beautiful setting with an unobstructed view of the ocean! 

This is an Assistant Director of Rooms position. In this senior level position, you will assist the Area Director of Rooms in overseeing the overall operations of the Rooms Division, ensuring the highest level of overall guest service, comfort, and satisfaction. This critical role also contributes to financial performance, reputation of the establishment and success to a Forbes Star rated property. This position plays a key role in managing front desk operations, housekeeping, guest services, security and ensuring the smooth functioning of the hotel’s accommodations. This position requires a dynamic leader with a passion for hospitality, a keen eye for detail , and the ability to thrive in a fast-paced environment.

The salary range for this position is $83,600.00-$125,500.00. This is the pay range for this position that The Seabird Resort reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.

Hyatt has a very competitive benefit package for colleagues, which may include:

·12 Complimentary hotel room nights at Hyatt hotels world-wide 

· Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide 

· Bereavement and jury duty pay 

· Vacation, sick, and new child leave 

· Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account, 

· Retirement Savings Plan option (401K) with employer match 

· Employee Stock Purchase Plan 

· Complimentary employee meals 

· And so much more! 

Key Responsibilities:

• Guest Services:
• Maintain a high level of guest satisfaction through continuous improvement of services and operational efficiency.
• Ensure all guest inquiries, concerns, and issues are addressed promptly and professionally.
• Act as a point of contact for VIP guests and handle any special requests or situations.
• Maintain high service scores and ensure strategies are in place to create consistent high-performance ratings.
• Operations Management:
• Assist with developing and implementing operational policies and procedures for the Rooms Division.
• Collaborate with other hotel departments, such as sales, marketing, and food & beverage, to ensure a seamless guest experience.
• Monitor daily operations to ensure compliance with hotel standards, quality assurance, and health and safety regulations.
• Ensuring the upkeep of guest areas including rooms, lobby, exterior to maintain an attractive property and informing Engineering team as needed.
• Monitoring Medallia service scores and ensuring all Rooms divisions are practicing Forbes service standards.
• Budgeting and Financial Management:
• Assist in preparing and managing the departmental budget, ensuring cost control and revenue optimization.
• Oversee inventory management for room supplies and amenities, ensuring proper stock levels and minimizing wastage.
• Assist in forecasting occupancy, staffing, and other operational needs.

• Supervision and Leadership:
• Assist in managing the daily operations of the front desk, housekeeping, concierge, and other related departments.
• Supervise and train staff, ensuring all team members understand their roles and responsibilities and meet performance expectations.
• Lead, motivate, and support the Rooms Division team to ensure exceptional guest service and departmental goals are met.
• Train all staff members on the Forbes standards.
• Training and Development:
• Conduct regular training sessions for staff to ensure adherence to company standards, quality control, and guest service excellence.
• Identify and address areas for improvement in team performance and guest satisfaction.
• Ensure Rooms Division is properly scheduled to complete annual compliance trainings.
• Ensure & keep track of Guest Experience Hosts who are RBS certified if serving alcohol at check in.
• Collaboration and Communication:
• Collaborate closely with the Area Director of Rooms to establish goals, monitor performance, and ensure operational success.
• Ensure clear communication between departments to optimize room availability, guest services, and overall operational efficiency.
• Collaborate with Engineering on consistent property walks of rooms, guest areas, exterior & parking area to maintain a visually appealing & working property.

Required Competencies:

• Must be able to convey information and ideas clearly, both oral and written.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest and colleague complaints and disputes and resolve them to satisfactory results.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
• Must be able to treat all staff members in an equal and consistent manner.
• Must be able to work with and understand financial information and data, and basic mathematical functions. 
• Must be proficient in using systems and applications, including Microsoft office, payroll system and other hotel system, such as Opera, Medallia, Colleague Advantage & Reserve.

This list is not all-encompassing and that daily work tasks may and can be altered to meet business needs.

Qualifications

• 6 years or more of progressive hotel Rooms experience (typically with Hyatt).
• Service oriented style with professional presentations skills.
• At least 4 years’ experience in a senior role in a hotel rooms area.
• Proven leadership skills.
• Expertise in knowing the Forbes standards.
• Hotel/Hospitality degree an asset.
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
• Must have excellent organizational, interpersonal and administrative skills.
• Maintain communications with Corporate Staff.
• Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender

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