Job Description

It’s an exciting time in technology, and that buzz is felt throughout PetSmart! We are continuing to grow at a faster pace and we want to continue to provide best-in-class experiences for pets and pet parents.

Our  Technology team has 6 different departments: Information Security, Service Delivery, Business Enabling Systems, eCommerce & Marketing Technology, Data and Stores, Services & Supply Chain.

Whether it’s online or in our stores, the work that the IT team does is instrumental in PetSmart’s success. We have a strategic and actionable plan underway and are looking for associates who are just as excited about it as we are.

Hybrid Position:

This position may be considered Hybrid based on PetSmart’s FlexSmart policy and business needs. A Hybrid work arrangement is considered to be a blend of onsite and remote work activity. Associates with a Hybrid work arrangement have a work space at Phoenix Home Office and can be required to come onsite between 3-5 days a week as determined by leadership and based on business needs.

Application Analyst – Supply Chain Technology

The Application Analyst role for Supply Chain Technology supports the software lifecycle of key software capabilities from strategic planning to tactical activities and operational support.  This position will contribute to and assist the efforts to identify, define, analyze, prioritize, test, and refine the technology platform requirements, and work with cross functional technology and business teams to deliver the final product.  This role works directly with internal stakeholders in the areas of Transportation, Vendor Management, E-Commerce, & Store Operations and our external vendors to ensure technological & operational support of the respective applications & business processes

Key Responsibilities

• Helps senior and lead analysts to ensure detailed functional & technical requirements are captured from appropriate teams and extracts requirements that may or may not be stated directly
• Contribute to the creation and maintenance of technical and functional design specifications
• Participates in regular dialogue with business stakeholders to help understand and shape ongoing operational requirements, issues, and opportunities for improvement
• Demonstrate strong analytical and problem-solving skills to propose technical solutions to complex business requirements
• Participates in the quality assurance aspects of software lifecycles by contributing to creation & execution of test plans and detailed test cases, furthermore identifying defects and works toward resolution with developers and business teams
• Responds to production support issues; if not able to resolve independently, clearly communicates known status of issue to senior or lead analyst as a way of escalation
• Will be required to participate in week-long on-call rotation that requires 24/7 availability
• Seeks to identify and resolve root causes of problems; helps to document remediation within a centralized knowledge base

Qualifications

• Bachelor’s degree - Math, Science, Computer Science, or Business preferred or equivalent work experience with Store or Supply Chain applications
• Experience working on fast-paced projects in a team setting geared toward delivering results with highly sensitive timelines and business outcomes
• Excellent verbal and written communication skills and the ability to work with and through others to resolve issues
• Exposure to Retail industry; Preferably experience with both ‘brick and mortar’ and e-commerce
• Highly quality conscious and result-oriented
• Customer-oriented, mission focused, and a quick learner
• Contributes to a positive team environment
• Solid analytic and problem-solving skills. Able to distinguish technology problems from people or process problems

Nice to Have

• Experience with Software Development Lifecycle (SDLC) utilizing both Agile and Waterfall methodologies
• Minimum 3+ years of experience in analyzing, designing, configuring and implementing complex applications and integrating software packages; played a significant role in supporting medium to large projects
• Experience with JIRA and related product development software
• Experience with Service Now application and processes
• Experience with QTest/QA application and processes
• Understanding of APIs and modern technology architecture
• Familiarity with JS/JSON/CSS/XML
• Understanding of SQL query language

At PetSmart, we work hard to create a culture where and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including:

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities
• Learn more about #Life A tPetSmart here: 
• Check out Associate stories and share in some celebrations at PetSmart: 
• Explore PetSmart Benefits here: 
• If you don't already live in the Phoenix area here's a guide to the area:

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.

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