We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.
We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.
Manage large amounts of inbound and outbound calls with efficiency and courtesy
Follow conversation prompts and scripts when handling different topics
Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by going the extra mile when you can
Keep accessible, comprehensive records of all conversations in our call center database
Attend educational seminars to improve knowledge and performance level
Meet or exceed personal/team qualitative and quantitative targets
Previous experience in a customer support role
Proven track record of over-achievement on quotas
Strong phone and verbal communication skills, plus active listening skills
Comfortability with CRM systems and best practices
Empathetic customer focus, flexibility to manage many different personality types
Ability to multi-task, set priorities, and manage time effectively
...Qualifications): 8 years of experience in Cisco network design, configuration, and maintenance. Cisco Certified Network Associate (CCNA) required; CCNP strongly preferred. Proven ability to troubleshoot complex network issues efficiently. Understanding...
Description About this role: Gartners core asset is its people.Our people develop insights, share advice, and... ...by leveraging state of the art technology, analytics, and processes. The Sr. Analyst, People Analytics will be responsible for providing consultative...
...Retention Initiatives, the Black Student Success Center (BSSC) Coordinator is responsible for assisting in the implementation of the... ...the office will be invited to appear before a Qualifications Appraisal Board for the purpose of appraising training, experience, and...
...Who We Are Tony LaMartina Plumbing Company is a trusted, family-owned plumbing company that has proudly served St. Louis homeowners... ...we work, and how we lead. Position Summary As a Field Supervisor , youll be the backbone of our field operations, guiding plumbers...
...Sponsorship No Relocation: Yes Benefits: Yes Remote: No Job Summary and Qualifications We are seeking a Nurse Manager Neonatal ICU NICU for our facility to ensure that we continue to provide all patients with high quality, efficient care. We are an amazing...