Work From Home Customer Service Professional Job at PNKSLP LLC, Remote

MDNyVURoUlpYdVdBellVWUwwRWpCOEhtTVE9PQ==
  • PNKSLP LLC
  • Remote

Job Description

About the Call Center Representative Position

We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school diploma or equivalent

Job Tags

Full time, Part time, Currently hiring,

Similar Jobs

Golden Oaks Village of Stillwater

CNA/MAT-Night shift Job at Golden Oaks Village of Stillwater

Certified Nurse Assistant (CNA)We are seeking compassionate and thoughtful individuals who share our passion for exceptional care in senior living. As a Certified Nursing Assistant (CNA), you will play a crucial role in delivering high-quality care to our residents.... 

GXO Logistics, Inc.

PIT Operator- Weekend Night Shift - Lebanon, IN Job at GXO Logistics, Inc.

 ...ll have the support to excel at workand the resources to build a career you can be proud of. PIT Operator (Full-Time) - Weekend Night Shift - Saturday, Sunday & Monday - 5:30 pm - 5:30 am - (3 12-Hour Days); then 4 days off - Tuesday, Wednesday, Thursday and Friday... 

Environmental Resources Management, Inc.

Principal Consultant, Air Quality Job at Environmental Resources Management, Inc.

 ...Lead the Future of Air Quality Consulting Are you ready to shape the environmental strategies of industry leaders? At ERM , were not just solving compliance challengeswere driving innovation in air quality and climate change solutions. This is your chance to... 

HubSpot

Senior Learning Experience Designer Job at HubSpot

 ...Were looking for a Senior Learning Experience Designer (LXD)who is both tech-savvy and creativesomeone who designs not just content, but systems for growth. This is not a traditional instructional design role with straightforward process adherence. Youll play a key... 

Wells Fargo

Equity Research, Associate - REIT Job at Wells Fargo

 ...institutional clients. We focus on our clients' overall financial needs, with consideration and respect for their total relationship with Wells Fargo. Markets provides solutions to clients with the means to manage their exposure through various derivatives, lending and cash...