Veterinary Practice Manager Job at Universal Pet Hospital, Palo Alto, CA

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  • Universal Pet Hospital
  • Palo Alto, CA

Job Description

Experience, Practice Manager is preferred, however, confident person with considerable experience in veterinary medicine, even though not as a Practice Manager will be considered

Key Responsibilities:

Administrative & Operational Oversight:

  • Manage day-to-day hospital operations, including staffing, scheduling, inventory, vendor management, and facility maintenance.
  • Develop and implement hospital policies and standard operating procedures (SOPs).
  • Ensure compliance with all applicable California Veterinary Medical Board, Cal/OSHA, and labor law regulations.
  • Oversee inventory ordering and cost control measures.
  • Supervise facility cleanliness and equipment functionality.

Financial Management:

  • Manage budgeting, payroll, and financial reporting.
  • Work with accountants and bookkeepers on monthly reconciliations and tax filings.

Human Resources:

  • Oversee recruitment, onboarding, training, and performance management for all staff.
  • Maintain legally compliant employee records and ensure adherence to California labor law (meal breaks, rest periods, wage statements, etc.).
  • Foster a positive and respectful workplace culture.
  • Conduct staff meetings and training initiatives.

Client Service & Marketing:

  • Maintain excellent client service standards and resolve escalated client concerns.
  • Support community outreach, social media, and local marketing initiatives.
  • Build and maintain positive relationships with clients and the community.


Minimum Requirements:

  • 3+ years of experience in veterinary management, hospital administration, or multi-site practice coordination.
  • Strong leadership and team-building skills.
  • Working knowledge of California labor regulations and OSHA safety standards.
  • Proficiency in veterinary software Idexx Neo and Microsoft Office.
  • Excellent written and verbal communication skills.
  • Ability to manage budgets, scheduling, and conflict resolution.
  • Strong organizational and multitasking abilities.


Benefits:

  • Competitive salary and performance bonuses.
  • Medical, dental, and vision insurance.
  • 401(k).
  • Paid time off and sick leave.
  • Employee pet care discounts.

Job Tags

Full time, Work at office, Local area,

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