Job Description

Veterinary Assistant Job Description

JOB TITLE: Veterinary Assistant 

REPORTS TO: Practice Manager  

FLSA CLASSIFICATION: Non-Exempt

STATUS: Full-time or Part-time  

SUMMARY OF JOB PURPOSE AND FUNCTION 

The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.  

ESSENTIAL RESPONSIBILITIES AND TASKS  

Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technician’s productivity. Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.  Provide professional, efficient and exceptional service at all times. This includes performing or preparing procedures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, ensuring that clients and pets are comfortable in the hospital, and monitoring hospitalized or surgical pets as allowed in the state practice acts.  Educate clients on wellness plans, preventive care, pet health needs, hospital services and other issues.  Obtain relevant information and history from clients and maintain proper and complete medical charts.  Ensure the safety of pets, clients and associates by utilizing safe restraining techniques, following standard protocols, and maintaining clean, sterile and organized treatment areas, exam rooms and labs.  Assist with surgery as applicable.  Utilize technical skills to the fullest, within the state practice act. Train other paraprofessionals in the hospital based on current skills & knowledge. Possess basic understanding of receptionist duties and software in order to provide backup support to clients when needed. Other job duties as assigned. 

CAPABILITIES AND EXPERIENCE (CAN DO)  

• Ensure medical quality - Adheres to medical standards of care established by the veterinarian(s) and industry establishments including the AVMA, AAHA & AAFP. Advocacy for the health & safety of patients is the priority. Escalate concerns with urgency. Take ownership of actions and related feedback.
• Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.  
• Communication skills - Reads, writes and speaks fluent English. Demonstrates exceptionally strong written and verbal communication skills.  
• Organizational ability – Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.  
• Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.  
• Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.  
• Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.  
• Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.  
• Computer skills - Comfortably and confidently uses a computer and specialized medical software, as well as Microsoft Outlook, Word and Excel. 

ATTITUDES (WILL DO)  

• Initiative – shows willingness and aptitude to take appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.  
• Integrity – Firmly adheres to the values and ethics of Roots Veterinary Hospital. Exhibits honesty, discretion, and sound judgment.  
• Cooperativeness – Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others. 
• Flexibility – Is open to changing situations and opportunities and is willing to perform all tasks assigned.  
• Independence – Able and willing to perform tasks and duties without supervision as appropriate.  
• Tolerance for Stress / Resiliency – Maintains a positive “can do” outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations. 

SPECIAL WORKING CONDITIONS  

Ability to work at a computer for long periods of time.  Ability to be confident around pets (i.e., dogs, cats, birds, reptiles, etc.). The noise level in the work environment may be moderately high.  Requires sufficient ambulatory skills in order to perform duties while at hospital, for example the ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.  Associate is routinely exposed to a variety of pets that may bite or scratch, and on occasion, exposed to anesthesia, radiation, biological hazards and medication/controlled substances. 

EXPERIENCE, EDUCATION AND/OR TRAINING  

High School Diploma or equivalent preferred.  Must be able to perform all duties and responsibilities as outlined above. Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.  Previous experience preferred with customer service included.

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