Telephony & Contact Center Architect
Required skills :
Required Experience
7+ years in enterprise contact center telephony architecture
Hands-on experience with one or more CCaaS platforms (Genesys Cloud CX, Amazon Connect, Avaya, Cisco, Five9)
Deep understanding of SIP, RTP, codecs, SBCs, jitter buffers, QoS policies
Expertise in observability tooling (Open Telemetry, Elastic, Splunk, Grafana/Prometheus, equivalent)
Experience ingesting telemetry via APIs, event streams (Kafka/Kinesis), log frameworks
Prior success instrumenting multiple BPO vendors simultaneously
Strong SQL/DAX and metric transformation skills
Experience correlating network path behavior with agent desktop performance
Preferred Experience
NICE Enlighten, Verint, Calabrio screen/voice analytics
Azure Data Factory or similar ETL pipelines
Contact sentiment engines (Contact Lens, Cognigy, Qualtrics)
VDI performance telemetry (Citrix/VMware Horizon)
Workforce Management platforms
ServiceNow incident & CMDB correlation...Dairy Farm Herdsman (6561) Location: Circleville, Ohio JobNumber: 6561 Primary responsibilities are taking care of the cows and ensuring their wellbeing. 1. Identifying sick cows and finding a proper treatment plan. 2. Calving assistance, tagging calves, and...
...Thank you for your interest in becoming a Clayful Coach! While we are not actively hiring for the Coach role, will review applicants on a rolling basis. Join Us in Transforming Youth Mental Health!&##127775; Are you passionate about youth mental health and seeking...
...Looking for experienced individuals for teaching and instruction of spanish for kids. Candidate must possess a high energy, positive... ...not required) Essential Job Responsibilities: The Spanish Tutor is responsible for the supervision of students, giving spanish instruction...
...East Stroudsburg, Pennsylvania Mohs Surgeon Job#16726365 Exceptional opportunity for a Mohs Surgeon in Pennsylvania. Board-Certified/Board-Eligible physicianfor an immediate opening with a thriving private practice. Great support staff ensures your focus can...
...Requisition Number: 70478 The company built on breakthroughs. Join us. Corning is one of the worlds leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our...