Technical Content Designer Job at TekWissen LLC, Shelton, CT

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  • TekWissen LLC
  • Shelton, CT

Job Description

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing, deliver a comprehensive portfolio of complete solutions - systems, software, consumables, and on-site and online services - with one overarching purpose: to help make the world healthier, cleaner, and more sustainable.

Job Title: Technical Content Designer

Duration: 6 Months

Location: Shelton, CT, 06484

Job Type: Temporary Assignment

Work Type: Hybrid, 3 days on site

Job Description:

Summary:

  • The client is seeking a visionary technical communicator who is passionate about clear communication and creating exceptional customer experiences.
  • You'll revolutionize how customers interact with our product information by integrating modern technology into every step of content creation.
  • Your focus will be on developing intuitive, web-based help content that empowers users to effectively utilize our laboratory instrument systems.
  • If you're ready to shape the future of content excellence in a dynamic scientific and engineering environment, we encourage you to apply.

Responsibilities:

  • Design and develop intuitive technical content for web-based, customer-facing help which enables customers to effectively use our portfolio of laboratory instrument systems, applying strong UI/UX design principles.
  • Apply processes for modular, single-sourced content creation, leveraging MadCap Flare authoring environment.
  • Design content based on user learning principles, ensuring information is easily accessible, intuitive, and highly effective for the target audience.
  • Create new, high-quality technical content which targets multiple user personas, ensuring clarity, accuracy, and completeness.
  • Ensure the help product adheres to established brand guidelines, style guides, and internal standards.
  • Leverage user feedback for continuous improvement, leading analytical and iterative content development cycles.
  • Collaborate with global cross-functional teams, ensuring effective communication and coordination directly in step with the product development lifecycle.

Basic Qualifications

  • Bachelor's degree required in Technical Communication or a science/engineering related discipline.
  • Demonstrated proficiency in HTML and XML authoring, with a strong understanding of modular content and single-sourcing methodologies.
  • Mid to expert level experience using MadCap Flare and the associated suite of products.
  • Ability to integrate and optimize the use of AI within technical communication workflows.
  • Strong UI/UX design principles with an emphasis on creating intuitive, engaging, and accessible user experiences.
  • Familiarity with embedding multimedia into web-based help content.
  • Experience implementing meta tags and structured content focused on providing key information to an AI chatbot.
  • Demonstrated ability to work cross-functionally and collaboratively in a global, fast-paced environment.
  • Exceptional time management and organization skills with proficiency managing and tracking projects using Jira.
  • Highly detail oriented with excellent problem solving and communication skills.
  • Native level fluency in written and spoken English.

Must Haves

  • 7-10 years experience in a relevant area
  • Flexible on HTML, open to someone with modern tech writing tools should be ok (not software development)
  • MADcap Flare (Strong proficiency in Madcap Flare)
  • Intermediate Jira skills (used daily to access assignments)
  • Strong communication skills orally, verbally and written (ENGLISH)

Nice to haves

  • Experience creating documentation specifically for an AI chat bot
  • Strong Requirements gathering

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Job Tags

Temporary work, Flexible hours,

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