Job Description

Qualifications:

The project manager must have the following demonstrated experience and/or knowledge:

• Minimum of 8 years of experience in the management and control of IT projects.
• Minimum 5 years of experience managing a large ServiceNow based customer service user base and ITIL best practices III. Expert knowledge of ServiceNow
• Possess excellent written and verbal communication skills, including experience in presenting material to senior government officials.
• Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or subcontractors)
• Expert knowledge of ITIL processes and procedures
• PMP certification and a B.S. degree in computer information systems or a related information technology discipline. M.S. in a related IT field preferred.

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