Job Description

Responsibilities for this Position

Location: 1941 Robertson Rd, Nepean, ON K2H 5B7, Canada

Employment Type: Fulltime-Regular

Company Description

At General Dynamics Mission SystemsCanada, our focus extends beyond engineering technology solutionswe are dedicated to cultivating careers. Our mission is to establish a workplace that thrives on diversity, where your beliefs, cultural background, experiences, and ideas are valued and contribute to our collective strength. If you seek a purpose-driven career solving some of the worlds most critical problems, alongside some of the brightest engineering minds, your application is welcome. Join a community where your unique perspective propels innovation.

Job Description

General Dynamics Mission SystemsCanada currently has a new position for a fulltime SATCOM Operator. This position is key in providing continuous support to the DND Satellite Communications Operations Centre (SOC), and as such, this job involves working (night/day) shift work within Department of Defence (DND) SOC.

Typical Duties

• Logging & processing of technical events and/or generation of incident reports
• Assist clients with minor trouble shooting and modem configurations
• Processing Satellite Access Requests and validating & implementing Satellite Access Authorizations
• Answering SOC Phone, E-Mail, and chat messages
• Coordinate satellite access and de-access activities with DND Operational units
• Providing On-the-job training for new SOC Operators
• Performing shift hand-over briefings
• Collecting and processing post-mission information
• Producing weekly/monthly reports
• Remote Monitor and Control of Satellite Anchor Stations

Qualifications

• Requires a two or three year College diploma as a Technologist and/or equivalent experience, specializing in electronics, telecommunications
• Specialized or formal SATCOM technology training from a recognized institution and/or equivalent experience is desired
• Experience with operation and monitoring and control of SATCOM or related systems
• Ability to communicate effectively with customer at a variety of authoritative levels
• Ability to troubleshoot, using initiative and judgement, applying knowledge gained from previous experience
• Possesses the flexibility and the ability for quick and knowledgeable response to technical and customer service related issues
• Good appreciation of the customer's facility, methods of operation and sensitivities
• Knowledge and skill in using computer desktop applications (i.e. Microsoft Office tools)
• Must be able to obtain and maintain Canadian Security Clearance and a positive Controlled Goods Assessment. Eligibility to work in Canada either as a Canadian Citizen or Permanent Resident.

Ideally you will have experience in some of the following

• Previous Canadian Forces experience or working in a military environment
• Experience with commercial and/or military SATCOM networks
• Experience with large terrestrial SATCOM terminals

Additional Information

Our success is fueled by individual diversity, encouraging applications from women, members of the LGBTQ2+ community, multi-cultural backgrounds, and persons with disabilities. We will work with you around any workplace accommodation required during our application process. If you require accommodation or have questions, please contact Human Resources via recruitment@gd-ms.ca .

Our comprehensive benefits package is just another reason our employees stick around, enjoy:

• Personalized Career Development: Your growth within the organization is not just supported; it's valued. Anticipate regular progress reviews, access to an Educational Assistance Program, and a personalized development plan tailored to your aspirations.
• Total Rewards Package: Consider it coveredhealth, dental, and beyond. Early access to a pension plan, coupled with various perks to acknowledge your contributions to the organization.

PI267139378

Job Tags

Permanent employment, Full time, Remote job, Shift work, Night shift, Day shift,

Similar Jobs