Job Description
Accentuate Staffing is seeking an experienced Relationship Banker to drive business development efforts to increase deposits and promote banking products to include Cash Management, Remote Deposit Capture (RDC) and all other electronic banking products. This role involves identifying and cultivating relationships with both prospective and existing customers, providing exceptional service, and collaborating with branch staff to uncover new opportunities. The Deposit Relationship Officer should be proactive in community engagement to build a strong network and enhance the bank’s presence. This role also works closely with our e-Banking team and assists with training and motivation of all branch staff in relation to electronic banking products
Responsibilities:
- Identify and target potential customers and prospects to increase deposits and sell Cash Management products, the Remote Deposit Capture program and any other electronic banking products to increase non-interest income.
- Develop and implement strategies to attract new business and expand relationships with existing customers.
- Develops outside customer call list through contacts from within and outside of the bank, contacting those customers to solicit deposit accounts and sell additional services.
- Assists in developing marketing plans to compliment sales efforts.
- Conduct market research to identify trends and opportunities for growth.
- Collaborate with branch staff to mine for prospects and generate leads.
- Makes business development and retention calls on existing and potential new clients to expand and develop new relationships, actively endorsing the bank’s products and services.
- Works closely with all branch staff to identify potential leads for deposit, cash management and other electronic banking products.
- Cross-sells commercial products to existing and new customers, such as on-line banking, merchant card and business credit card services.
- Makes individual calls and joint calls with branch staff to sell Cash Management, RDC and/or other electronic banking products.
- Participates in civic and professional activities to enhance the bank’s visibility in each community. Promotes favorable image of the Bank in all business activities within each community.
- Oversees cash management products installation and implementation within the financial institutions and its branches; responsible for product delivery and the preparation and review of client documentation.
- Ensures in-person Annual Audits of RDC Customers are performed as required.
- Responds to customer requests and questions in an accurate, timely and professional manner, providing excellent customer service for both internal and external customers.
- Discusses customer complaints, needs or problems with senior management.
- Provide exceptional service to customers, addressing inquiries and resolving issues promptly.
- Educate customers on the benefits and features of electronic banking products.
- Assist customers with account setup, maintenance, and troubleshooting.
- Ensure a high level of customer satisfaction and retention.
Requirements:
- Must have Banking Relationship experience
- Four-year business-related degree and minimum of three years retail banking experience is required, or equivalent combination of education and experience.
- Experience working directly with customers in a sales and service-oriented environment is necessary.
- Technical proficiency with the ability to assist customers utilizing technology associated with RDC and Cash Management products.
- Ability to diagnose and problem-solve technical issues for customers in person, over the phone or via email.
- Detail-Oriented – Must be detail-oriented and able to excel in a high-volume atmosphere.
- Business Development– planning for future growth by identifying new opportunities, enhancing current relationships, forming strategic partnerships and seeking other opportunities to increase production.
- Product Knowledge – Requires an understanding of cash management products including but not limited to Business online banking, RDC, ACH, Wires, RDA and Mobile Banking.
- Adaptability – The degree to which one demonstrates openness to change and new ideas. Ability to adjust to changing work requirements and respond to new situations.
- Effective Communication Skills – Excellent communications and sales skills are required to deal with customers, investors, management and employees.
- Customer Relations – The degree to which customer service and professional rapport is demonstrated in the day-to-day business environment.
- Organization Skills – Must be organized and have a corporate outlook to exhibit an understanding of decisions made.
- Technical Proficiency – Proficiency with PC and Microsoft programs is necessary.
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