Job Description
We're expanding and looking for another Regional Sales Manager to join our growing portfolio of hotels!
As a family-owned business built on genuine relationships, the character and quality of our staff are integral to delivering the culture of service our clients expect. Our team members serve each other, partners, and their community respectfully while inspiring successful returns for everyone. Naples Hotel Group's diverse and intimate size encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity rife with opportunities for advancement.
To strategically plan, execute, and manage the overall sales efforts for a portfolio of assigned hotels. The Regional Sales Manager is responsible for achieving the revenue goals the VP of Sales sets forth. Success will be measured by top-line revenue performance, the hotel’s market penetration index, conversion of new businesses, ability to maintain relationships with existing clients, and increased customer value & ROI. This position will lead the sales departments for 3-5 select service hotels in the South Florida Area. Hotel brands may include Marriott, Hilton, and IHG. This is not a remote position, and the selected candidate must be on-site at one of the portfolio hotels.
Benefits for full-time associates
- 2 weeks of vacation pay per year in your first two years
- 3 weeks after two years, 4 weeks after three years, and 5 weeks after four years.
- Four additional sick days each year
- Holiday pay/time off
- Two hours paid volunteer time/month
- Medical, dental, and vision insurance plan options
- Short-term disability, long-term disability, and life insurance plan options
- 401k retirement plan
- Discounts on hotel rooms worldwide
- Direct deposit payroll
- 20% quarterly bonus potential.
- Base Salary Range of $80,000 - $94,000
Essential Duties and Responsibilities:
Direct Sales:
- Execute strategic sales plans to positively affect revenues within the assigned portfolio
- Complete weekly sales activities for assigned hotels
- Minimum Guidelines TBD (IE 10 Outside Calls/Appointments, 20 Prospecting, 3 Sites/Luncheons, 7 Maintenance)
- Plan travel into the assigned market each month
- Aggressively solicit new businesses via telephone, networking events, cold calls, appointments, in-house efforts, etc.
- Maintain consistent verbal and written communication with clients
- Conduct onsite and digital presentations to potential clients
- Implement strategic account management; develop multiple contacts; research/qualify various departments and divisions with the organization for full account qualification
- Review brand reports and tools to assist in identifying potential businesses and activities within the market
- Respond to all customer inquiries within 4 business hours
- Fully qualify all accounts utilizing current sales resources
- Be aware of new business opportunities in and around your market; monitor through local newspapers, business journals, trade publications, internet resources, Google Alert, etc.
- Networking with organizations that will assist with the development of future opportunities
Sales & Communication:
- Collaborate with the operations team to deliver revenue results: constant communication with the General Manager, Property Sales Coordinator, Regional Sales Team, Revenue Management, etc
- Partner with Brand Account Executives
- Be familiar with competitors and their selling strategies. Recognize what opportunities exist to move share from the competitors.
- Accurately communicate details on accounts to the operating departments as needed.
- Understand the hotel’s operations, including room types, meeting capacities, services, features, and benefits.
- Involvement with Front Line training, including Front Desk staff and On-Site Coordinators
- Communicate with Revenue Management to ensure that pricing is appropriate and adjust selling strategies as needed.
Sales Administration:
- Enter all sales activities in Delphi.fdc. Commit to 100% adoption and update account information daily/weekly.
- Compile and complete weekly/monthly/quarterly reports as assigned
- Attend Sales Training as scheduled
- Strategize & execute according to prime selling time
- Monthly mileage and expense reports
- Overall knowledge of the brands and maintaining compliance
Corporate Support:
- Participate, as requested, in the planning and implementation of Naples Hotel Group sales policies and programs
- Participate in company-wide sales efforts, trade shows, corporate meetings, and any other event or activity that aligns with the overall revenue goals.
- Allocate both dedicated and shared sales resources to achieve maximum revenue return on invested sales dollars by focusing efforts on those customers who are the most profitable.
- Perform other duties or tasks as assigned by Naples Hotel Group Principals
Education and/or Work Experience Requirements:
Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. This includes knowledge required for the management of people, complex problems, and efficient sales activities. Make decisions within the standards of the position, which can impact more than one department.
Must possess highly developed communication skills to frequently present, negotiate, convince, sell, and influence other managerial personnel, hotel guest(s), and/or corporate clients.
Standard Qualifications:
- Four-year degree or equivalent experience
- 2+ years within the multi-hotel sales discipline preferred
- Ability to read, write, and speak English, with excellent grammar and communication skills (written and verbal)
- Experience with Marriott, Hilton, and/or IHG systems.
Additional Qualifications:
- Capable of handling multiple hotels’ sales and marketing
- Travel required: overnight travel 30% of the time.
- Hours Required: This is a salaried position; 45+ hours per week is required
- Available to meet guests outside the scope of regular business hours
- Well-organized and detail-oriented
- Must be able to work independently and multi-task, prioritizing as appropriate
- Display initiative, perseverance, and analytical skills
- Team player and ability to get along with others
- Must have the ability to communicate issues and concerns at all levels of the organization
- Must have planning and problem-solving skills that include the ability to tie strategies and planning actions to results
- Requires working knowledge and experience using Microsoft Office products, including Word, Excel, and Outlook
- Must be able to scan and assess competitive arena to refine/improve customer value proposition
- Excellent customer service skills: the ability to manage the customer decision and relationship process
Physical Requirements
While performing the duties of this job, the employee is regularly required to sit, stand, bend, walk, use hands or fingers to feel objects, tools, or controls, lift boxes (up to 15 pounds), talk, and hear. Vision abilities required by this job include close vision to a computer screen.
OTHER Requirements:
- Employee must maintain a neat, clean and well-groomed appearance (specific standards available).
- Regular attendance in conformance with the standards, which Naples Hotel Group may establish from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
- Upon employment, all employees are required to fully comply with Naples Hotel Group rules and regulations for the safe and efficient operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
- Employment is conditional on the candidate's successful completion of pre-hire drug and background screening*
Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Job Tags
Holiday work, Full time, Temporary work, Work experience placement, Local area, Worldwide, Night shift,