Job Description

Hiring: Project Manager, EHR

Location: HYBRID Position - Based in PA, will travel throughout PA and to our programs out of state.

We are currently seeking a detail-oriented and experienced EHR (Electronic Health Records) Administrator to join our team!

Salary: From $80,000 annually

Job Type: Full-time

Office Location: Main office will be at one of our residential programs in PA, options include:

• Abraxas Academy | Morgantown, PA 19543
• Abraxas South Mountain | South Mountain, PA 17261
• Abraxas 1 | Marienville, PA 16239

As a Project Manager , for Credible Electronic Health Record (EHR) , you will be responsible for implementing, training, and supporting staff in effectively using the Credible EHR system. This role involves designing and delivering training programs, troubleshooting issues, and ensuring the organization's staff are proficient in using the system to meet operational and compliance standards. As a Project Manager , you will work closely with leadership, IT teams, and end-users to enhance system adoption and functionality. Responsibilities for this role include but are not limited to, training session leadership, classroom administration for Credible-led training sessions, pre-go-live session planning; end‐user engagement and localization sessions, and long‐term training coordination and leadership for all Credible modules.

Project Management, Implementation, Training and Instruction

ESSENTIAL FUNCTIONS:

• Develops and delivers engaging, role-specific training sessions for staff at all levels, including new hires, advanced users, and leadership.
• Creates training materials, including user manuals, quick reference guides, video tutorials, and job aids.
• Conducts one-on-one and group training sessions, both in-person and virtually, tailored to meet specific departmental needs.
• Evaluates training effectiveness through assessments, surveys, and direct observation, and revise materials as needed.

Technical Support and Troubleshooting

• Acts as the first point of contact for staff experiencing issues with the Credible EHR system.
• Works with IT teams and the Credible support desk to resolve technical problems promptly.
• Provides ongoing guidance to users on best practices and advanced functionalities of the system.

System Optimization and Compliance

• Collaborates with leadership and IT to identify opportunities for system optimization and workflow enhancements.
• Ensures all users comply with organizational policies and procedures regarding EHR use.
• Stays updated on Credible EHR updates, enhancements, and best practices, sharing relevant information with the team.

Documentation and Reporting

• Maintains accurate records of training sessions, materials, and user feedback.
• Provides regular updates and reports to leadership on training progress, system adoption, and challenges.
• Assists in documenting workflows, policies, and system configurations for staff reference.

QUALIFICATIONS:

Education and Experience

• Bachelor's degree in healthcare, education, IT, or a related field preferred (equivalent experience may be considered).
• Experience with the Credible EHR system is required.
• Minimum of 2 years of experience in project management, training, teaching, or instructional roles, preferably within a nonprofit, healthcare, or behavioral health setting.

Skills and Competencies:

• Strong understanding of EHR systems, particularly Credible, and their application in healthcare or nonprofit settings.
• Excellent communication and presentation skills, with the ability to simplify complex concepts.
• Proficiency in creating training materials using tools such as Microsoft Office, Google Workspace, or specialized e-learning software.
• Ability to troubleshoot and resolve technical issues independently or in collaboration with IT.
• Strong organizational skills, with the ability to manage multiple tasks and meet deadlines.

Preferred Qualifications:

• Certification or advanced training in Credible EHR is a plus.
• Experience working in or with nonprofit organizations.
• Familiarity with compliance standards such as HIPAA, Medicaid, or similar regulations.

Work Environment:

• Office or hybrid setting, with potential travel to organizational locations for in-person training.
• Flexible work hours to accommodate staff availability for training sessions.

OTHER FUNCTIONS AND COMPETENCIES needed in addition to Essential Functions:

• Understanding the choices involved in application configuration
• Developing / documenting procedures for implementing system changes and other tasks
• Serving as a liaison between end users, third parties, and vendors
• Troubleshooting problems and questions from end users
• Analysis of application content and negotiation of any user requested modifications
• Preparing details of specifications as needed

Who We Are:

Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families. Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.

Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.

Benefits & Perks: We provide a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support you – both at home and at work.

• Medical & Dental & Vision Insurance
• Flexible Spending Accounts
• Basic Life & Short-Term Disability Insurance
• 401(k)
• Life Assistance Program (LAP)
• Tuition Assistance Program
• Paid Time Off (PTO) * Paid Holidays * Paid Training
• Advancement Opportunities

Why Should You Consider Abraxas?

• At Abraxas , we celebrate the richness of our diverse employees and the communities we serve. We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.
• As we work to make a difference in people's lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.
• As a provider of trauma-informed care, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.
• Whether you're looking to begin a rewarding career or you're a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.
• At Abraxas , everything we do centers around people. That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness. Our benefit options meet you where you are in your life and set you up for success both in and outside of work.
• If you want to have a positive impact in the lives of others, come join us!

Equal Opportunity Employer.

Abraxas Youth & Family Services , an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others. Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree. If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you.

Join Us in Building Better Futures!

Interested in joining a team providing life changing care to youth, adults, and families? Apply today!

If you have any questions, you can contact us by email at recruiting@jobsatabraxas.org

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