Program Manager, Operational Excellence, Prime Video Trust & Safety Job at Amazon.com Services LLC, Austin, TX

MEgvY0N4bGVYZWlHeDRRVExrc2tCc1htT0E9PQ==
  • Amazon.com Services LLC
  • Austin, TX

Job Description

DESCRIPTION

Come build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?

Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.

We are seeking an innovative and analytical Program Manager, Operational Excellence to join the Prime Video Trust & Safety Operations team. In this role, you will drive high-visibility, strategic operational programs aimed at improving processes and standardising business requirements as well as driving improvements in cost-to-serve initiatives. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.

This role will focus on coordinating and implementing large-scale process improvement initiatives within Trust & Safety Operations. These are highly complex, thus requiring high judgement, autonomy, and trust with internal and external stakeholders. A successful candidate will have the opportunity to manage and iterate an approach to identifying, assessing, and driving remediation for a wide set of risks on our expanding catalog. The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges, and adjusting to sudden and frequent change. This role acts as a key liaison with various Trust & operations, quality and program/policy teams spread across multiple regions to drive immediate and long-term solutions. A successful candidate will thrive in a fast-paced and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.

Key job responsibilities
- Support global and country level operations teams to design and implement systems, metrics and programs that maximize compliance, productivity and continuous improvement.
- Build strong partnership with operations managers to identify new business initiatives to increase efficiency and successfully integrate and deploy them.
- Analyze and solve operational barriers with a focus on understanding root causes.
- Work with technology teams and product managers to develop new tools and drive automation to support the growth of the business.

BASIC QUALIFICATIONS

- 3+ years of program management experience
- Experience defining program requirements and leveraging data and metrics to drive improvements
- Experience implementing program strategy, end to end delivery, and communicating results to senior leadership
- Effective verbal and written communication skills
- Bachelor's degree or 4+ years of equivalent professional work experience in a related field

Job Tags

Full time, Work experience placement, Immediate start, Worldwide,

Similar Jobs

Traveling with Tasha

Remote Travel Agent - M Job at Traveling with Tasha

 ...Are you passionate about travel and eager to help others create unforgettable vacations? We're seeking a friendly, motivated individual...  ...adjustments. Support clients with navigating travel websites and online booking platforms. Maintain accuracy and attention to detail... 

Department of Justice

CRIME ANALYST III Job at Department of Justice

 ...Job Description and Duties Under the direction of the Staff Services Manager I the Crime Analyst (CA) III in the Record Challenge Section within Record Quality Services Program works independently, or with other staff, handles the most complex claims of inaccurate and... 

Arlo Williamsburg

Seasonal Restaurant Host Job at Arlo Williamsburg

 ...your face and love engaging with guests, we have a job for you! We are looking for personable and service focused hosts for our Restaurant and Lobby Bar.Responsibilities include but are not limited to:* Engage with guests and colleagues in a professional manner... 

Extreme Loans

Loan Sales Specialist - Entry Level Loan Officer Job at Extreme Loans

 ...motivated, goal-oriented individuals to join our dynamic team as a Loan Sales Specialist . This is a fantastic opportunity to kickstart...  ...hourly wage, and a clear path to six-figure earnings as a Loan Officer. Why Join Us? Paid Training & Development: Receive... 

Contrarian Thinking

Senior Writer Job at Contrarian Thinking

 ...Position Overview We're looking for a sharp, multi-talented writer who can swing from spreadsheets to story arcs without breaking a sweat. Someone who's passionate about startups and can distill complex financial topics into copy that converts, content that slaps,...