Job Description

JOB DESCRIPTION

SALARY RANGE:

  X Hourly □ Annual

DEPARTMENT: Pharmacy/Clinical

FLSA: Non-exempt

UNUSUAL WORKING CONDITIONS: None

DATE:

1. PURPOSE OF JOB 

Responsible for assisting to complete all aspects of medication processing under the direct supervision of the Pharmacist and in accordance with SOPs, and regulatory compliance.

1. JOB DUTIES

• Enter medication orders into patient profiles

• Assist with use of automated dispensing machines 

• Resolve billing errors

• May complete annual inventories as scheduled

• Order and check in OTC stock

• Check controlled inventory and assist or complete controlled report as requested

• Assist with management of inventory levels, stock medication and chemicals, return excess stock to inventory and manage expired medication or chemical product

• Assist in the acquisition and maintenance of appropriate inventories of pharmaceuticals and other supplies

• Prepare and package pharmaceuticals per prescriber order in accordance with regulation and licensing standards

• Perform other duties as assigned by supervisor to assist with preparation and delivery of patient medications

• May prepare and deliver investigational drugs per research protocols

• Maintain a clean workspace, conduct scheduled and routine cleanings including clean room facilities as assigned and detailed in SOPs 

• Respond to telephone inquiries.

• Complete refrigerator temperatures and clean refrigerator

• Complete special projects as assigned by supervisor

• Perform other duties as assigned by supervisor to assist with preparation and delivery of patient medications

• Process, prepare, compound, package and label sterile and non-sterile pharmaceuticals

• Prepare sterile products, and injections

• Perform calculations for the preparation of medication and pharmaceutical products

• Assist in the training and orientation of pharmacy staff

• Respond to telephone inquiries, referring them to appropriate professional staff where needed

• Deliver superior customer service including notifications, and follow up with auto calls, un-enroll auto service where requested

• Engage customers, call Prescriber when faxes fail, second attempt calls, call to opt in to automated services, and follow up with prescription being ready

• Act as customer service representative and liaison to physicians, clinics and hospitals and Stonegate Pharmacy 

• Complete third party payer reimbursement and related forms

• Ensure proper bulk compound preparations in accordance with monthly usage

• Ensure chemical purchases are maximized in accordance with third party reimbursements

• Resolve billing errors

• Follow up with challenging tickets which may include payment and other problem cases including refill requests remaining greater than 48hours

• Perform pharmacy computer system operations, including order entry, billing, crediting and updating

• May maintain liaison with nurses, physicians and other health care professionals regarding medication problems for individual patients

• Perform Company business in accordance with all regulations, Company policy and procedures

• Demonstrate high ethical and professional standards at all times

• Other job duties as assigned

1. MINIMUM QUALIFICATIONS

• Pharmacy Technician Certification

• High School diploma or equivalent

• Great people and phone skills

• Diligent, personal & time management skills

• Ability to enhance existing relationships and create new ones

• Excellent oral and written communication skills

• Proficiency with Microsoft Office (Word, PowerPoint, Excel)

• Represent yourself and company in a highly professional and ethical manner

• Demonstrated experience with self-directed learning

• Ability to learn and articulate complex scientific material

1. KNOWLEDGE/SKILLS 

• Excellent oral and written communication skills

• Ability to learn and articulate complex scientific material

1. PHYSICAL REQUIREMENTS 

• Ability to lift up to 25 pounds on a regular basis

• Ability to sit and stand up for prolonged periods of time

• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, telephone, calculator and other office equipment

• Requires normal range of hearing and eyesight to record, prepare and communicate appropriate documents and papers

• Occasional bending, stooping and stretching

1. SUPERVISORY RESPONSIBILITIES 

• None

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