Job Description
Job Overview The Patient Scheduleris responsible for providing excellent service to patients and families while arranging and scheduling appointments, treatments, and services throughout the organization. Primary point of contact for inbound and outbound scheduling-related calls, offering efficient and effective non-complex scheduling solutions to guarantee optimal patient flow and coordination.
Additional Information Department Name: Patient Family Access Center
Job Status: 40 hours per week, eligible for benefits
Shift: Days. Monday - Friday, 8:00am - 5:00pm. *Hybrid
Qualifications - EDUCATION – High school diploma or GED
- EXPERIENCE – One (1) year of healthcare and/or administrative/customer service experience
Responsibilities POPULATION SPECIFIC CARE Essential Functions An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform. - Receives inbound and places outbound patient calls to schedule, cancel, and reschedule appointments, surgeries, and services.
- Completes all scheduling and registration activities, including collecting and entering demographic information, verifying insurance information, and informing families of referral requirements.
- Provides scheduling wrap-up, communication, and documentation (e.g., itineraries, reminder calls, appointment-specific notations) for patients and/or legal guardians.
- Answers general information questions regarding appointments, procedures, and services.
- Offers high-level customer service support, including de-escalation and assistance to patients, families, physicians, and other internal/external customers.
- Maintains consistent and productive communication with necessary departments, including precertification, registration, coordinators, etc.; directs/transfers calls to department coordinators as defined by scheduling guidelines.
- Performs data entry functions, including patient demographic information and patient updates in a medical records system utilizing complex software systems.
- Maintains accurate and up-to-date patient records and scheduling information, adheres to organizational policies, procedures, and regulatory requirements related to patient scheduling and confidentiality.
- Actively works on patient work queues to ensure efficient and effective patient flow.
- Initiates the billing process by having introductory conversations with the patient/family regarding benefits and cost estimates of the bill.
- Supports revenue cycle goals by ensuring accurate and timely scheduling, registration, and billing information.
- Participates in quality improvement initiatives to enhance patient satisfaction, provider productivity, and revenue cycle efficiency.
Other Information SCOPE & LEVEL - Guidelines: Developmental, standard, or intermediate level.Guidelines are generally numerous, well established, and directly applicable to the work assignment.Work assignment and desired results are explained by general oral or written instructions.
- Complexity: Falls between the entry and full performance/senior level.Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy.Employee primarily applies standardized practices.
- Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases.Brings non routine issues to supervisor. Problems that are not covered by guidelines or that are without precedent are taken up with the supervisor.
- Communications: Contacts with team members, clients or the public where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
- Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction.Work product is subject to continual review.
Physical Requirements - Audio-Visual: Color Discrimination – Fair
- Audio-Visual: Depth Perception – Fair
- Audio-Visual: Near Vision: Good
- Audio-Visual: Far Vision: Good
- Audio Visual: Hearing: Good
- Motion: Bend: Up to 1/3 of the time
- Motion: Reach up to 1/3 of the time
- Motion: Carry up to 1/3 of the time
- Motion: Pull up to 1/3 of the time
- Motion: Push up to 1/3 of the time
- Weight Lifted/Force Exerted: Up to 10 lbs. or more, 1/3 of the time
- General Activity: Stand/Walk up to 4hrs a day
- Use of hands/feet: Precise Motion Function (or fine manipulation)
WORK ENVIRONMENT - Equipment: telephone, computers, fax machines, copiers, reading reports/graphs
- Exposure: Exposure to blood/body fluid: Occasional
- Exposure: Exposure to cold/heat: Occasional
- Exposure: Exposure to infectious disease: Occasional
- Mental and Emotional Requirements:Manages stress appropriately
- Mental and Emotional Requirements: Works with others effectively
Salary Information Pay is dependent on applicant's relevant experience.
Hourly Range: $20.14 to $30.21
Benefits Information Here, you matter. As a Children’s Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.
Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.
EEO Statement It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
Job Tags
Hourly pay, Immediate start, Shift work, Monday to Friday,