Job Description

SUMMARY:

The Passenger Services Manager is responsible for the overall management of Pegasus Aviation Services passenger services work activity and Customer’s Airline station administrative functions. Our direct customers consist of a mix of Domestic and International world class airlines. Pegasus Aviation Services staff act as agents of the carrier in direct interaction with the traveling public at Ted Stevens Anchorage International Airport.

This position is a Salaried-exempt position with salary dependent upon experience and job performance. Schedule will be flexible and based upon needs of service. Summer peak season is normal to put in 50-60 hours per week.  

Reports directly to the: Director of Passenger Services.

Responsibilities:

• Represent the company in routine daily interactions with airline customers, passengers, airport officials, regulatory agencies and other interested parties.
• Participate in the development and implementation of operational policies and procedures in regard to the provision of services to our airline customers.
• Identify operational needs and participate in the formation of plans to address them.
• Will be responsible for creating staff schedules.
• Directly responsible for communicating with airline customers and addressing their needs and concerns.
• Handles staff disciplinary actions.
• Will be responsible for ensuring the Passenger Services staff are current with all required training.
• Miscellaneous duties as required.

Qualifications:

• Must have prior airline passenger service experience.
• Previous airport ramp service experience preferred.
• Prior leadership experience preferred.
• Be at least 18 years of age.
• Must have a valid Driver’s License.
• Must be willing to work in inclement weather.
• Must possess excellent communication skills.
• Ability to lift 60 pounds comfortably.
• Able to fluently read, write, speak and understand English.
• Friendly and outgoing customer service personality.
• Ability to work under stressful situations and tight time constraints.
• Self-motivated, team player.
• Required to work nights, weekends, holidays, and varying schedules.
• Successfully pass a pre-employment drug screening and a thorough background check required for obtaining and maintaining a security badge.
• Language Skills:
• Read and interpret documents such as safety rules, operating procedures and customer service policy instructions and procedure manuals.
• Write routine reports and correspondence. 
• Speak effectively one-to-one and before groups of customers or employees of the organization.
• Math Skills:
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Reasoning Abilities:
• Apply commons sense understanding to carry out instructions furnished in written, oral, diagram form.
• Deal with problems involving a few concrete variables in standardized situations.

  Physical Demands: Moderate:

• The Passenger Services Manager on occasion may lift or move with help up to 200 pounds, and/or more frequently lift or move 60 pounds, and constantly lift or move up to 50 pounds. The Passenger Services Manager is regularly required to use hands, talk, hear, bend, stoop, kneel, and is frequently required to stand and walk. The Passenger Services Manager may also be required to climb, sit, and balance.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus.
• The Passenger Services Manager may work outside, which would expose them to all types of weather conditions with a seasonal range of temperatures which include rain, snow, wind and extreme temperatures.
• The noise level in the work environment is usually moderate but can vary dramatically depending on location and time of day. Frequently, high noise levels exist where hearing protection is required and provided. 

Pay Range (The pay range for this job level is provided as general guidance only and is not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreements (if any), and other laws)

Benefits Description
Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and eligible part-time employees.

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