Job Description

Job Title:  Operations Supervisor 
Job Location:  Portland-USA-97218 
Work Location Type:  On-Site 
Salary Range:  $63,774.71 - 77,000.00

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

The Operations Supervisor (Ramp) plays a critical role in leading the ground transportation team that supports airline catering services. This position is responsible for managing the daily execution of aircraft loading/unloading operations, ensuring on-time delivery performance, regulatory compliance, and high service standards.

 
The ideal candidate thrives in a fast-paced environment, inspires frontline teams, and drives continuous improvement in safety, productivity, and customer satisfaction.

 

 
We are a 24/7 facility, and this position requires schedule flexibility to work the mid shift (2pm start) or night shift and weekends depending on operational needs. You will have 2 consecutive days off.

 

 
Benefits & Perks at LSG Sky Chefs
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match 
• Paid Time Off (PTO)
• Life and Disability Insurance 
• Employee Meals 
• Growth & Development Opportunities 
• & More!!!

Main Accountabilities

Supervisor Responsibility

• • Lead and supervise a team of drivers, assistants, and ramp loaders to ensure timely, accurate, and safe delivery of catering products to aircraft.
  • Plan, schedule, and coordinate daily transportation activities, assigning routes and tasks to optimize efficiency and meet flight schedules.
  • Oversee compliance with all DOT, OSHA, FDA, USDA, and airport authority regulations; foster a strong culture of safety and accountability.
  • Conduct pre-shift briefings and end-of-shift reviews to align teams, communicate updates, and address challenges.
  • Monitor labor hours, fleet utilization, and equipment usage to control costs and meet productivity targets.
  • Identify opportunities for process improvement and implement solutions to enhance operational performance and reduce delays or waste.
  • Partner with cross-functional teams including culinary, warehouse, and customer service to ensure seamless handoffs and service delivery.

Leadership

• Guide, motivate and develop staff within the Human Resources policies
• Make the company's values and management principles live in the department(s)
• Manage productivity hours and costs in the area of responsibility; initiate and steer corrective actions in case of deviations
• Participate and support company sponsored initiatives such as Quality, HACCP, Lean Manufacturing, Employee Safety and Production systems

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent knowledge preferred
• Two to five years of related work experience required 
• Problem solving and leadership skills
• Strong interpersonal and communication skills
• Ability to develop and lead others to obtain desired results & achieve productivity goals
• Working knowledge of OSHA, Good Manufacturing Practice (GMP), FDA, USDA and EPA regulations
• Excellent verbal, written and organizational skills required along with the ability to multi-task
• Good knowledge of Microsoft Office and Windows-based computer applications

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

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