Job Description

Spring Children's Dentistry is seeking a dynamic and experienced Office Manager to lead and optimize the administrative and operational functions of our pediatric dental practice. In this key leadership role, you will drive efficiency, enhance patient experiences, and ensure seamless coordination between staff, parents, and providers. If you thrive in a fast-paced environment and are passionate about creating a positive impact on children's healthcare, we invite you to apply. At Spring Children's Dentistry, we are dedicated to providing exceptional pediatric dental care in a warm, welcoming, and child-friendly environment. Our mission is to create positive dental experiences that foster lifelong healthy smiles. We uphold our core values in everything we do: • EXCELLENCE – Going above and beyond to provide outstanding care and service. • QUALITY – Delivering superior service through expertise and attention to detail. • TEAMWORK – Supporting and helping each other to achieve our shared goals. • TRUSTWORTHY – Acting with integrity and always doing what’s best for our patients and team. • COMMITTED – Being loyal, dedicated, and providing unwavering support. Compensation and Benefits: • Salary Range: $65,000 - $85,000 with Bonus (based on experience and qualifications) • Performance-Based Bonuses • Paid Vacation & Holidays • Comprehensive Dental Benefits (Including Orthodontics) • Professional Development & Leadership Training • Collaborative and Growth-Oriented Work Environment • Opportunity to Make a Meaningful Impact on Children's Oral Health • One on one strategic coaching to help promote personal and professional growth Responsibilities: Operational & Financial Leadership • Oversee day-to-day operations, ensuring efficiency, organization, and adherence to industry best practices. • Develop and implement strategic initiatives with leadership to optimize patient flow, improve financial performance, and expand services. • Monitor key performance indicators (KPIs) such as production efficiency, inventory levels, budgeting, and customer satisfaction, making data-driven decisions for continuous improvement. • Ensure accurate billing, insurance claims processing, and revenue cycle management, maximizing profitability while maintaining compliance. • Manage department budgets and expenses, ensuring financial accountability. Team Leadership & Development • Lead, mentor, and manage administrative and clinical support teams, fostering a positive and high-performing culture. • Conduct staff training and development to enhance performance in customer service, compliance, and practice management. • Oversee hiring, onboarding, and performance evaluations, ensuring a motivated and skilled workforce. • Implement morning huddles and end-of-day reports to drive accountability and operational alignment. • Manage team bonuses and incentive programs to maintain engagement and performance. Patient & Parent Experience • Cultivate a welcoming and child-friendly atmosphere, ensuring positive patient and parent interactions. • Implement feedback mechanisms to measure and enhance patient satisfaction. • Work with leadership to develop marketing strategies for patient growth and retention. Compliance & Administrative Oversight • Ensure compliance with HIPAA, OSHA, and healthcare regulations, maintaining best practices in patient privacy and workplace safety. • Oversee appointment scheduling, patient record management, and insurance coordination. • Plan 6-12 months ahead for operational challenges, working with leadership to set and achieve strategic goals. Qualifications: • Bachelor’s degree in Business Administration, Healthcare Management, or a related field (preferred). • 3+ years of leadership experience in operations or office management within a pediatric dental, orthodontic, or medical practice. • Strong strategic thinking with a proven ability to optimize workflows and enhance patient experiences. • Exceptional leadership, coaching, and team development skills. • Expertise in financial management, billing, and insurance processes. • Proficiency in practice management software and Microsoft Office Suite. • Knowledge of healthcare regulations and compliance standards. • Outstanding communication, problem-solving, and organizational abilities. • Passion for working with children and creating a warm, welcoming dental environment. • EOS experience is a plus About Company: At Spring Children's Dentistry, we believe that every child deserves a positive and stress-free dental experience. Our practice is dedicated to providing compassionate, high-quality pediatric dental care in a fun, welcoming environment that helps children feel at ease. We combine state-of-the-art technology with a patient-centered approach, ensuring that every visit is a comfortable and educational experience for both kids and their parents. Our Passion: We strive to provide education and quality care that creates a positive experience, empowering children to smile confidently and maintain lifelong oral health.

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