Job Description
Perform maintenance, sustainment of existing networks, and identification/correction of issues.
Responsibilities - Resolve routine network problems; operate network analyzers, WAN test equipment, and network simulators
- Monitor data or voice system networks for various messages, alarms, or issues
- Activate scripts as alarms occur or issues surface
- Confirm accuracy of messages, alarms or issues and/or determines severity of problem, issue or alarm; initiate resolution as appropriate
- Troubleshoot problems using scripts and standard, routine procedures; escalate as appropriate
- Research issues to determine if problem may be resolved using predefined procedures
- Resolve basic issues; document the results
- Communicate occurrence of alarms or issues and resulting actions taken to resolve or escalate problem
- Execute scheduled maintenance routines in accordance with standard procedures
- Identify issues or problems and resolve as appropriate; escalate when necessary
- Activate/deactivate network lines according to established schedules
- Perform first- and/or second-level problem determination (first level is help desk)
- Interface with users and/or network vendors
- Can follow detailed work instructions
Requirements - TS/SCI FSP Clearance
- Associate's degree in engineering technology from an accredited college. 2 years of additional network engineering experience may be substituted for an Associate's degree.
- 2 years of experience in programs and contracts of similar scope, type, and complexity
- Experience supporting WAN technologies such as SONET (OC3, OC48, OC192), DS3, T1, etc.
- Experience with Taclanes/KG-175, etc.
- Experience with installation and configuration of any levels of network devices, such as firewalls, switches, routers, cabling, Cisco, Brocade, or Juniper devices is a plus
- Experience with MPLS, BGP, VPNs, etc. An IAT level II baseline certification as defined by DoD 8570.01-M
- CompTIA Network+, CCENT, CCNA, CCNP, CCIE, or equivalent are desired
About Us For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
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