Job Description

Are you ready to Drive Growth and Improve Lives? The Cigna Group is hiring a Manager of Client Account Implementation, to lead a team and ensure positive client experience across one to two sales markets for the under 500 segment. The role includes managing day-to-day implementation operations for new and renewed commercial clients, building strong partnerships with sales and matrix teams, and driving timely, high-quality outcomes. Responsibilities also include developing and executing market strategies, resolving escalated client issues, and leading executive-level communications and reporting.

WHAT YOU’LL DO:

• Foster a culture of inclusion and accountability, while developing a resilient, high-performing team through strategic coaching and continuous growth

• Manage team capacity, pipeline, and staffing to ensure timely service delivery and client commitments are met while addressing business needs such as backfills, upskilling, and time-off coverage

• Drive service excellence across the market’s book of business through data-driven decisions and proactive risk management

• Transform broad strategies into clear, actionable goals and execute them within the market

• Ensure client satisfaction and support sales by collaborating with partners and communicating key updates through dashboards and reports

• Serve as primary escalation contact for operational issues, partnering with internal teams to drive swift, effective resolutions and ensure service excellence

• Partner with sales for strategic planning for client renewals and retention, using market and competitive insights to strengthen team positioning and drive growth across key markets

• Proactively identify, champion, and execute process improvement initiatives to support client growth and retention

WHAT YOU NEED TO DO THIS JOB:

• High School Diploma or GED required, bachelor’s degree preferred

• 3+ years of experience and industry insight in the healthcare sector, bringing a strong understanding of its complexities, challenges, and evolving landscape, required

• 3+ years of experience driving high-quality client implementations and cultivating strategic partnerships through direct engagement with clients and brokers, consistently leveraging persuasive communication, business acumen, and polished interpersonal skills to influence outcomes and build trust, required

• 3+ years of experience using data to uncover trends, inefficiencies, and opportunities, delivering strategic insights to diverse audiences, and managing a dynamic book of business , required

• Proven ability to inspire high-performing teams and consistently elevate results year over year through strategic leadership coaching and a focus on continuous growth, preferred

• Skilled in applying an enterprise-wide mindset to challenge conventional practices, influence change, and drive continuous improvement, preferred

• Proficient PC skills including Microsoft Word, Excel, PowerPoint, and Tableau, required

• Strong verbal and written communication skills to effectively communicate and interact with all levels and functions within or outside the organization, required

• Ability to travel up to 25% to support divisional strategic planning initiatives or client meetings as needed, required

NOTE: – Candidates who reside within 50 miles of the following locations may be asked to work in person: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, and Scottsdale, AZ.    

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Tags

Local area, Work from home,

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