Job Description

Housekeeping Manager 

The Housekeeping Manager will assist the Director of Housekeeping in maintaining hotel facilities in a clean sanitary and orderly condition; keeping as a priority the safety and security of our guests and employees. 

What You Will Be Doing:  

• Lead and manage all daily aspects of the Housekeeping department and ensure all service standards are followed with friendly and engaging service  

• Handle guest concerns and react quickly tracking and notifying proper areas to guarantee memorable moments for our guests 

• Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices 

• Assist in hiring training coaching evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives 

• Contribute to a fun and engaging work environment for the Housekeeping team 

• Follow and enforce all departmental policies and procedures including ALL Safe Covid19 procedures  

• Ensure standards are met to maintain department objectives specifically brand compliance standards (LQA) for guestroom cleanliness and service 

• Take ownership of situations and tasks by fully understanding the issue asking for help when needed communicating progress and delivering results effectively and efficiently 

• Monitor inventory items to ensure proper control the ability to facilitate guests needs and maintenance of room quality brand standards 

• Assist with the evaluation and implementation of programs to promote brand standards increase service levels and ensure consistency and effectiveness of all areas within the department 

• Perform regular guestroom inspections to ensure consistent quality of room product.  Assist with room cleanliness. 

• Communicate areas that need attention to colleagues and follow up to verify understanding and completion of tasks 

• Participate in regularly scheduled departmental meetings and communicate a clear and consistent message regarding the departmental goals to produce desired results 

• Manage the department budget in a fiscally responsible manner 

• Balance operational administrative and colleague needs 

• Complete administrative duties to include scheduling payroll reporting maintaining productivity through labor management programs (Watson) colleague documentation and performance reviews 

• Report necessary maintenance items through internal program (Royal Service Manager) 

• Maintain cleanliness of both Heart of the House and Front of the House spaces 

• Follow all safety and sanitation policies and procedures 

• Other duties as assigned 

Qualifications :

Your Skills and Qualifications:  

• Previous luxury Hotel experience required Rooms leadership an asset 

• Computer literate in Microsoft Window applications required and OPERA PMS advantageous 

• University/College degree in a related discipline an asset 

• Proven experience with collective bargaining agreements  

• Excellent communication and organizational skills 

• Strong interpersonal and problem solving abilities 

• Highly responsible and reliable 

• Ability to work cohesively as part of a team 

• Ability to focus attention on guest needs remaining calm and courteous at all times 

Physical Aspects of Position (include but are not limited to):  

• Constant standing and walking throughout shifts. May occasionally exert up to 30 pounds lift carry push pull or otherwise move objects. 

Remote Work :

No

Employment Type :

Fulltime

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