Job Description

As the Maintenance Supervisor, you will play a pivotal role in ensuring that our properties are well-maintained while emphasizing accountability and legendary customer service. You will be responsible for overseeing all maintenance activities, managing the maintenance team (as applicable) , and maintaining strong relationships with residents and vendors.  

Responsibilities:  

1. Accountability:  

• Ensure that all maintenance tasks are completed promptly, efficiently, and to the highest quality standards.
• Maintain accurate records of maintenance activities, including work orders, inspections, and inventory. 

2. Legendary Customer Service:  

• Lead by example in delivering legendary customer service to our residents, responding promptly to their maintenance requests and inquiries. 
• Establish and maintain positive relationships with residents, addressing their concerns and ensuring their satisfaction. 
• Proactively communicate with residents about maintenance activities and provide updates on the status of their requests. 

3. Team Leadership:  

• Supervise and mentor the maintenance team, providing guidance, training, and support as needed. 
• Delegate tasks effectively, ensuring that work is distributed evenly and completed on time. 
• Foster a positive and collaborative work environment where team members feel valued and motivated to perform their best. 

4. Maintenance Operations:  

• Oversee all maintenance activities, including preventive maintenance, repairs, and renovations. 
• Conduct regular inspections of the property to identify maintenance needs and safety hazards. 
• Coordinate with vendors and contractors to ensure that maintenance tasks are completed efficiently and to specifications. 

5. Safety and Compliance:  

• Ensure compliance with all relevant health, safety, and environmental regulations. 
• Implement and enforce safety protocols and procedures to minimize risks and ensure the well-being of residents and staff. 

Qualifications:  

• High school diploma or equivalent; additional technical certifications or training preferred. 
• Minimum 5 years of experience in apartment maintenance with at least 2 years in a supervisory role.
• Strong leadership and interpersonal skills, with a focus on accountability and customer services.
• Technical proficiency in HVAC, plumbing, electrical, and general maintenance tasks. 
• Knowledge of property management software and basic computer skills. 
• Availability to work evenings, weekends, and on-call as needed. 
• Must have reliable transportation, valid driver’s license and proof of insurance. 

Benefits and Perks:  

We recognize that compensation and benefits are important to our associates and their families. We offer a wide variety of rewards to meet everyone’s needs including:  

• Full suite of benefits, including Medical, Dental, Vision  
• Matching 401K  
• 15 days of PTO 
• 6 days Paid Holidays + 1 Floating Holiday (Veteran's Day OR Day After Thanksgiving) 
• Housing discounts at TNC properties  
• Perks & Rewards through Nectar & Gifted  
• Employee Assistance Program  
• Opportunity for Advancement  
• Supplementary Discounts through MetLife  

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