Live Chat Representative Job at HEALTHSCAPE LIFESCIENCES, Rosslyn, VA

MVhyYkNoRllWT3FDdzRNWklVOGlBY1R1TUE9PQ==
  • HEALTHSCAPE LIFESCIENCES
  • Rosslyn, VA

Job Description

Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.

Key Responsibilities:

  • Engage with customers through live chat to promptly address questions, concerns, and issues.
  • Resolve customer inquiries by providing accurate information about products, services, or account details.
  • Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
  • Track and document customer interactions, updates, and resolutions in the company’s CRM or ticketing system.
  • Collaborate with other customer support teams to improve the overall customer experience.
  • Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
  • Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.

Requirements:

  • Strong written communication skills with excellent grammar and spelling.
  • Problem-solving abilities and comfort with troubleshooting.
  • Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously.
  • Experience in customer service or a similar support role is preferred.
  • Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.

Job Type: Full-time / Part-time / Remote

Job Tags

Full time, Part time,

Similar Jobs

The Maids - Groton, CT

Cleaning Team Member Job at The Maids - Groton, CT

 ...aspiradoras de mochila y limpiar los pisos con las manos y las rodillas. La empresa proporciona todos los suministros y equipos de limpieza.* Debe admitir mascotas, ser confiable, estar dispuesto a trabajar duro y estar orientado al equipo.* Se requieren... 

Cardo Rentals

Business Development Sales Manager Job at Cardo Rentals

 ...to be part of a team that delivers exceptional vacation experiences? Join Cardo Vacation Rentals as our new Business Development Sales Manager! At Cardo, we're more than just a vacation rental company - we're local experts who love sharing the best of San Diego with... 

Pacify

Birth Doula Job at Pacify

 ...full-spectrum doula Certification must be active throughout employment at Pacify A big heart and an open mind Empathy and a non-judgmental perspective are essential Effective communication with clients and team members Tech requirement: Must have a laptop... 

Startex Industries

Bookkeeper (Remote) Job at Startex Industries

 ...Job Summary We are seeking a detail-oriented and experienced bookkeeper to manage core financial tasks and support our business operations. The ideal candidate has accounting and bookkeeping experience in an environment requiring inventory tracking. Schedule... 

Apple Inc.

Global Supply Manager (GSM) - Mechanical Enclosures Job at Apple Inc.

 ...responsible for cost negotiations, continuity of supply, risk management, driving operational and...  ...the look, feel and expression of Apples globally recognized industrial and product design....  ...~2+ years of experience in supply chain development, sourcing management, or...