Live Chat Representative Job at HEALTHSCAPE LIFESCIENCES, Rosslyn, VA

MVhyYkNoRllWT3FDdzRNWklVOGlBY1R1TUE9PQ==
  • HEALTHSCAPE LIFESCIENCES
  • Rosslyn, VA

Job Description

Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.

Key Responsibilities:

  • Engage with customers through live chat to promptly address questions, concerns, and issues.
  • Resolve customer inquiries by providing accurate information about products, services, or account details.
  • Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
  • Track and document customer interactions, updates, and resolutions in the company’s CRM or ticketing system.
  • Collaborate with other customer support teams to improve the overall customer experience.
  • Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
  • Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.

Requirements:

  • Strong written communication skills with excellent grammar and spelling.
  • Problem-solving abilities and comfort with troubleshooting.
  • Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously.
  • Experience in customer service or a similar support role is preferred.
  • Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.

Job Type: Full-time / Part-time / Remote

Job Tags

Full time, Part time,

Similar Jobs

Travelers Insurance Company

Large Loss Property Claim Adjuster Job at Travelers Insurance Company

 ...do and where you do it.**Job Category**Claim**Compensation Overview**The annual...  ...appropriate settlement amount based on independent judgment, computer assisted building and...  ...deductibles and work product of Independent Adjusters.+ Identify and engage the appropriate stakeholders... 

Live Oak Waldorf School

[Priority Listing] School Administrator for the 2026/27 School Year Job at Live Oak Waldorf School

 ...Start Date: Spring/Summer 2026 Location: Live Oak Waldorf School | Meadow Vista, CA Live Oak Waldorf School is seeking a full-time Administrator to begin job shadowing in January 2026, leading the school into its next phase of development with vision, collaboration... 

Ad-Vance Talent Solutions

Meter Reader Job at Ad-Vance Talent Solutions

Meter Reader Pay: $17.85 Location: Pasco County, FL Schedule: Full-time | Outdoor & field-based role About the Role Join our team as a Meter Reader with Pasco County Utilities! This role is responsible for reading and recording water meter data, completing...

APPS

Mobile Phlebotomist Job at APPS

Currently seeking Phlebotomist to perform mobile insurance exams in Palmdale / Lancaster. Requirements you must meet: Every paramedical...  ...$16.00 - $18.00 per hour Schedule: Monday to Friday Weekends Education: High school or equivalent (Preferred)... 

Coalition Technologies

Email Marketing Specialist Job at Coalition Technologies

### **YOU SHOULD HAVE:*** Strong proofreading and editing skills.* The ability to strategize and implement email marketing campaigns (client side, agency, email service provider), edit HTML, or work with complex filter designer logic, and direct marketing and multi-...