Job Description

Lead Service Technician – Food Equipment

The Workers of Wisconsin. | Wisconsin Division

The Workers of WI is a trusted leader in food equipment distribution, proudly serving the Midwest for over 60 years. We’re expanding our team and seeking a Lead Service Technician a seasoned professional with advanced technical expertise, strong leadership skills, and a passion for customer service.

This is more than a repair role. As Lead Tech, you’ll be the go-to expert for complex diagnostics, mentor junior technicians, manage inventory and dispatch, and help shape the service experience our customers rely on.

Key Responsibilities:

• Lead and support service operations both onsite and in-house.
• Diagnose and repair a wide range of food processing and packaging equipment, including retail scales and wrappers.
• Read and interpret electrical schematics and wiring diagrams with precision.
• Rewire equipment based on schematics and diagrams.
• Program digital scales and other equipment using advanced computer software.
• Troubleshoot AC/DC motors and motor control circuits.
• Disassemble and rebuild gearboxes, pumps, and other mechanical components.
• Maintain a clean, organized, and efficient workshop and service vehicle.
• Provide expert technical support and training to customers and team members.
• Communicate clearly and professionally with customers, vendors, and internal teams.
• Assist with dispatch board management and support other technicians with troubleshooting and parts issues.
• Uphold safety, quality, and compliance standards.
• Train and motivate junior technicians, fostering a culture of excellence.
• Stay calm and focused in high-pressure situations.
• Demonstrate integrity, respect, and professionalism in all interactions.

Qualifications:

• Proven experience in electrical, mechanical, and electronic troubleshooting.
• Deep understanding of schematics, wiring diagrams, and motor control systems.
• Strong mechanical aptitude and repair skills.
• High-level critical thinking and problem-solving abilities.
• Proficiency in IT and networking (routers, LANs, wireless access points).
• Advanced computer skills for equipment programming and diagnostics.
• Excellent communication and organizational skills.
• Customer-first mindset with a professional, respectful demeanor.
• Valid driver’s license with a clean driving record.
• Willingness to work flexible hours, including holidays and weekends as needed.
• Ability to pass a background check and drug screening.

Preferred Experience:

• 3+ years of food equipment service experience or similar technical field.
• Accredited HS Diploma/GED and 2–4 years of relevant experience.
• Microsoft Office proficiency (Excel, Word, Outlook).
• Experience training or mentoring technicians is a plus.

Physical Requirements:

• Kneel, squat, bend, push/pull as needed.
• Work in varied conditions (heat, cold, wet, noisy environments).
• Available for overtime

Apply Today
If you're a skilled technician ready to take the next step in your career — with the confidence to lead and the heart to serve — we’d love to hear from you.

Please send your resume and/or cover letter to: fred@theworkersllc.com

Opened in Chicago during 1971, BCI has expanded to become the premier food processing equipment provider in the Midwest. We offer a variety of solutions: from retail operations to factory solutions, BCI Midwest has what is needed to solve your food processing needs. Our team has experience spanning decades which means prompt service and expert advice when picking a solution. Two main locations one in Chicago, IL and the other in Neenah, WI, we are able to provide fast and dependable service and sales of food processing equipment. We focus on understanding the needs of our customers in purchasing new equipment, repairing existing equipment, and having parts available to keep that equipment up and running.

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