Associate's degree in a related field plus 1 year of experience; a major certification in a related field plus 2years of experience; high school diploma plus 2 years of experience. Ability to solve technical issues via telephone, email, and chat. Ability to learn customer support processes and techniques. Ability to work well with all teammates and multi-task in a fast-paced environment. Outstanding analytical, problem solving skills, and excellent customer service. Excellent Interpersonal, written, and oral communication skills. Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
...Summary: Join our team as a General Liability Claims Adjuster, managing property and liability claims for the County's self-insurance... .... This role requires three years of recent claims adjusting experience, including one year handling complex litigated cases. Strong...
...are never alone we are a team!~ Hands-on Training . No experience? No problem. We train new caregivers to provide the level of care our clients expect.~ Client... ...preferences to match you with the perfect clients.~ Paid Travel Time. We pay you for your travel time...
...Job Description Join Our Team as a Cable Installer I in Sioux Falls, SD Job Description Wind Circle Network, Inc. is seeking a reliable and experienced Cabling Technician to join our team in Sioux Falls, SD. As a Cable Installer I, you will be responsible for installing...
...Antepartum/ Postpartum Civilian RN Brooke Army Medical Center (BAMC) Are you looking for a rewarding career, in a patient- focused environment, without feeling overwhelmed? Would you like to work for a prestigious hospital known as the Department of Defense's largest...
...Handle telemarketing based on your experience and comfort level. - Input... .... Benefits: - Great pay: Earn between $19 and $21 per... ...to maximize your earnings. - Training Provided: No experience We provide... ...of 35 words per minute. - Good written and verbal communication...