Position Description:
100% on-site.
Staffing the Help Desk to take calls, resolve issue, and log the transactions into our ticketing system. This includes -providing customer service support, including answering calls, determining the scope of a customer's problem, initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and intermediate troubleshooting and resolution/escalation; Further details can be shared later.
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