Job Description

Job Summary:

The Internal Consultant reports to the UW Veterinary Care (UWVC) Hospital Director and will serve as a proactive consultant, educator, and advisor of improvement providing a wide range of needed expertise. The Internal Consultant interacts with individuals at all levels of the organization, clinicians, front-line staff, leaders and other stakeholders including clients to design and implement systems that produce optimal clinical and process outcomes. This role supports the planning, execution and monitoring of processes and systems that support UWVC strategic priorities, requiring the ability to translate strategic goals into tactical action plans. The Consultant also deploys use of critical thinking, systems thinking, problem-solving and data analytics skills. This position serves as a facilitator of change management principles, and applies project management principles and methodologies to address opportunities for improvement while promoting stakeholder engagement in solution development. In addition, this role teaches, coaches and advises team members on continuous improvement.

Responsibilities:

Consults with stakeholders throughout the institution in support of addressing priorities and solves complex problems while ensuring alignment with institutional goals.

• 20% Provides consultation, advice, and expertise to stakeholders to identify and solve problems
• 20% Coaches and advises leaders on building organizational capacity and navigating change management
• 20% Conducts gap analyses and develops approaches, strategies, and structures for achieving desired outcomes
• 20% Designs and delivers meetings, retreats, and other engagements to assist clients in aligning organizational goals and resources
• 20% Conducts analysis in support of projects and requests, utilizing independent judgment in selecting information for developing models for consideration

Tasks:

• Provide education and mentoring on performance improvements methods, data collection and analysis methods, project/change management techniques to key stakeholders, with purpose of enabling teams to become experts at guiding their own improvement
• Utilize performance enhancing tools as part of process improvements, problem analysis, and measurement
• Manage project initiatives in partnership with UWVC Leadership team
• Engage external vendors, develop and process Requests for Proposal, work with procurement to oversee acquisition
• Utilize Project management tools to define/manage project scope, document/monitor timelines/deliverables, and resolve risks/barriers. Identify and resolve dependencies/constraints between and across projects by working with key stakeholders
• Facilitate groups and teams to promote effective achievement of their goals with optimal participation of all members. Teach others to efficiently plan and facilitate meetings of varied participants, using standard meeting management tools and techniques
• Establish and maintain effective communications with all stakeholders. Anticipate stakeholder needs and quickly respond with appropriate and helpful solutions
• Collect, analyze and interpret data to identify improvement opportunities in clinical systems and present findings to various audiences including senior leaders
• Design and support implementation of infrastructure and systems to enable care providers to operate with maximum efficiency, effectiveness and patient-centricity. Oversee project components of UWVC initiatives aimed at improving processes

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion

Education:

Required
Bachelor's Degree in Business Administration, Health Science, Operations Management, Industrial Engineering, or related field.

Preferred
Master's Degree in Business Administration, Health Care Administration, Health Science, Operations Management, Industrial Engineering, or related field.

Qualifications:

Work Experience- 1 year of experience with coaching teams, facilitating quality improvement; or 3 years of experience working in patient care or related job in a healthcare setting.

5 years of relevant quality improvement experience may be considered in lieu of bachelor's degree in addition to experience below.

Experience facilitating quality improvement in a healthcare setting strongly preferred.

Ability to work with diverse teams representing various disciplines and all levels of staff. Excellent communication and active listening skills. Ability to negotiate collaborative efforts with other departments. Skilled at facilitating a group process, building teams and transferring knowledge and skills. Able to demonstrate strategic thinking to guide alignment with organizational goals and priorities. Ability to problem solve, make independent decisions, formulate reports, perform statistical analysis and interpret data. Ability to work independently, be result oriented, manage multiple priorities and frequent change in duties and volume of work. Ability to maintain confidentiality of sensitive information. Able to handle medium to large scale projects involving multiple resources and spanning many months from start to finish. Ability to travel to meetings in various sites, sometimes multiple locations in one day.

Work Type:

Full Time: 100%

It is anticipated this position requires work be performed in-person, onsite, at a designated campus work location.

Appointment Type, Duration:

Ongoing/Renewable

Salary:

Minimum $95,824 ANNUAL (12 months)
Depending on Qualifications

Additional Information:

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

UW Veterinary Care offers competitive wages (including night and weekend differential, if applicable), outstanding employee benefits (), ample paid time off ( and financial support for continuing education and pursuing specialty certification.

The UW-Madison campus and the surrounding area have many enriching opportunities. Madison was named the most bike-friendly city; the Dane County Farmer's Market is one of the largest in the nation; Madison has the most restaurants per capita of any U.S. city; Madison consistently ranks as a top community in which to live, work, and play; and the University is nationally recognized for academics and athletics. Please see the following link for more information:

How to Apply:

Begin the online application process by clicking the 'Apply Now' button. Applicants are asked to upload a cover letter outlining their experience as it relates to the position, a current resume, and a list of three references (including current supervisor). Resume and cover letter should address how the applicant meets the minimum/preferred qualifications for the position.

Contact:

Christopher Snyder
csnyder2@wisc.edu
608-265-2671
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Official Title:

Internal Consultant I(AD014)

Department(s):

A87-SCHOOL OF VET MEDICINE/ADMIN VMTH/ADMIN-GEN

Employment Class:

Academic Staff-Renewable

Job Number:

311559-AS

The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here

If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:

Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department .

About University of Wisconsin–Madison

Work with purpose, make an impact, and grow your career. The University of Wisconsin–Madison is committed to equity, inclusion and employee well-being as we proudly work to improve the lives of people in Wisconsin and beyond. Join a world-class educational and research institution, located in one of America's best places to live and work. The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. As a public land-grant university and prolific research institution, our guiding principle is the Wisconsin Idea, a long-standing commitment to conducting outreach that contributes to a better future for our state, our nation, and the world. In a survey of working Americans conducted by Forbes, UW?Madison ranked among the top 100 America’s Best Large Employers in 2022. Our location in Madison, Wisconsin, is consistently rated one of the best places to live in the United States. A variety of independent rankings place Madison among the best U.S. cities for livability, work-life balance, fitness, opportunities for women, best places to raise children, and other measures. We were also named one of the Best Universities for Commuters in 2021 ... . More than 24,000 faculty and staff work at our schools, colleges, and administrative units. Diversity is a source of strength, creativity, and innovation at UW–Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinions enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

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Job Tags

Permanent employment, Full time, Work experience placement, Night shift,

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