Job Description

Livingston Associates has partnered with an established HVAC company, made up of highly skilled, capable individuals who are looking to an operations lead to their growing team!

Position Overview: Assist in managing / overseeing the daily operations of Service Department within a commercial / industrial HVAC company. This role ensures efficient dispatching, scheduling, customer coordination, and technical support for field technicians.

Key Responsibilities:

• Provide administrative support to overall management team.
• Oversee customer service requests and concerns.
• Technician assignments. Manage dispatching of service calls and ensure timely response to customer needs.
• Provide technical support and guidance to field technicians.
• Monitor technician performance and ensure adherence to safety and quality standards.
• Develop estimates and track.
• Create relationships with prime vendors.
• Maintain accurate service records, documentation create invoicing information.
• Develop training programs and review technicians needs and requests.
• Inventory – assist in ordering / tracking parts, tools, equipment, scheduling support of subcontractors.
• Local and industry Code compliance.
• New technologies and support resources.

Additional Duties Include:

• Schedule service calls
• Manage technicians, handle customer requests, oversee billing, creating estimates, maintain inventory, and safety regulations
• Technical support expertise: support for service techs on the job, training, and training program development
• Customer relations and communications

Qualifications:

• High school diploma or equivalent: associate degree or higher preferred.
• Proven experience in HVAC service (commercial) 6 years.
• Strong knowledge of commercial /industrial HVAC systems and service.
• Proficiency in Microsoft Office Suite (word-Excel-Outlook).
• Experience in administrative assistance.
• Strong verbal and written skills.
• Exceptional organizational and multitasking abilities.
• Leadership, motivation, interpersonal skills.
• High attention to detail and accuracy.

Compensation:

• $40.00 - $48.00 per hour

Benefits:

• Health Care
• 401K Plan
• Paid Time Off
• Mileage Reimbursement
• $750 Monthly Vehicle Allowance
• Boot Allowance
• Qualified Educational Reimbursement

Key Attributes:

• Responsible and reliable with strong work ethic.
• Positive attitude and proactive approach to problem solving.
• Professional demeanor and ability to maintain confidentiality.

Job Tags

Hourly pay, For subcontractor, Work at office, Local area,

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