Job Description

Job description About AC by Marriott St. Louis/Chesterfield: The General Manager role at the AC by Marriott St. Louis/Chesterfield is that of a working manager. More than a leadership position—it's an opportunity to shape unforgettable experiences for guests and foster growth and excellence among our team. As a working manager, you’ll provide hands-on leadership and support to ensure the success of our hotel. Guided by our core values—Respect, Integrity, Service, and Excitement (RISE)—we seek a General Manager who embodies these principles and demonstrates a deep passion for creating exceptional hospitality moments every day. Position Summary: The GM is responsible for all aspects of operations at the hotel, ensuring that every guest has an exceptional experience while also achieving business goals. The successful candidate will be a dynamic and strategic leader who can drive results, uphold brand standards, meet revenue and financial goals, provide a safe, secure, and positive work environment aligned with our RISE values. Candidates with Marriott experience, particularly those proficient in Fosse, GXP, Marsha, and MGS systems, will be strongly preferred.

KEY RESPONSIBILITIES

Leadership & Team Development

• Implement effective management practices that promote a positive and inclusive workplace culture.
• Develop and mentor associates, enabling them to reach their full potential and career goals.
• Ensure regular training sessions are held to reinforce brand standards and RISE values so our teams are equipped to deliver exceptional service.
• Provide visionary leadership and management to the hotel’s team, fostering an environment of motivation, collaboration, commitment, and growth.
• Ensure all departments of the hotel are running smoothly, efficiently, and in harmony.
• Make key decisions that affect the hotel’s direction and success.
• Document HR activities/interactions.

Guest Experience

• Oversee all hotel operations to guarantee a consistent and outstanding guest experience.
• Proactively address guest concerns and feedback to continually refine our services.
• Cultivate relationships with guests to encourage loyalty and repeat business.

Financial Analysis

• Oversee the hotel's financial processes, including budgeting, forecasting, and financial analysis.
• Analyze financial data and KPIs to identify trends, challenges, and opportunities to make informed business decisions.
• Achieve the hotel's profitability goals while ensuring efficient resources utilization.

Brand Standards

• Ensure that all services and amenities align with the brand’s promise and guest expectations.
• Ensure that the hotel consistently meets and exceeds brand and quality standards.
• Implement and manage processes that maintain the integrity of the property, facilities, and guest experience.

Revenue Management

• Collaborate with sales and marketing teams to optimize room rates, drive occupancy, and maximize revenue.
• Use strategic forecasting to anticipate market shifts and capitalize on trends.

Accountability

• Set clear performance expectations for departments and individual team members.
• Monitor performance and provide feedback.
• Hold associates accountable for their roles and responsibilities.

Operational Excellence

• Regularly review and adjust operational procedures to enhance efficiency and service quality.
• Recognize your team member’s individual behaviors and effectively communicate.
• Ensure hotel’s compliance with all local, state, and federal laws, regulations, and industry standards.
• Provide 24 hour on-all support.
• Work flexible hours including nights and weekends when necessary.

If you embody our values of RISE and are ready to lead our hotel to new heights, we invite you to apply. Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance
• Quarterly Bonus Potential

EO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Welcome to Schahet Hotels! -- Learn more about us, click on the link: Schahet Hotels Video

Job Tags

Full time, Local area, Flexible hours, Shift work, Night shift,

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