Job Description

Job Type: Full-time, Remote

Salary: Competitive salary based on experience and skills

Are you a customer-focused individual with excellent communication skills? Do you have a passion for helping others and a desire to work from the comfort of your own home? Come join the Eyecare Center of Salem team as a Home Based Call Center / Customer Support Representative!

Eyecare Center of Salem is a leading eyecare provider in the Salem area, committed to providing exceptional customer service and quality eye care services. As a Home Based Call Center / Customer Support Representative, you will be an essential part of our team, helping us deliver great customer experiences and ensuring the continued success of our business.

Key Responsibilities:

- Answer incoming calls and respond to customer inquiries and concerns in a friendly and professional manner.

- Proactively resolve customer issues and provide solutions to meet their needs.

- Provide product information, place orders, and schedule appointments as needed.

- Maintain accurate customer records and update information as necessary.

- Collaborate with other team members to ensure a seamless and positive customer experience.

- Utilize various communication channels including phone, email, and live chat to assist customers.

- Adhere to all company policies and procedures while maintaining a high level of professionalism at all times.

Requirements:

- High School diploma or equivalent, some college preferred.

- Previous experience in a call center or customer service setting preferred.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities and the ability to think critically and offer creative solutions.

- Familiarity with Microsoft Office and other computer applications.

- Ability to work independently and in a team environment.

- Proven time management and organizational skills.

- Must have a quiet and professional home office environment with a reliable high-speed internet connection.

- Available to work flexible shifts, including evenings and weekends.

Benefits:

- Competitive salary based on experience and skills.

- Comprehensive training program.

- Opportunities for career advancement within the company.

- Work from the comfort of your own home.

- Flexible work schedule.

- Supportive and collaborative team environment.

Join us in our mission to provide exceptional customer service and be a part of a dynamic and growing team. Apply now to become a Home Based Call Center / Customer Support Representative with Eyecare Center of Salem!

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