Job Type: Full-time, Remote
Salary: Competitive salary based on experience and skills
Are you a customer-focused individual with excellent communication skills? Do you have a passion for helping others and a desire to work from the comfort of your own home? Come join the Eyecare Center of Salem team as a Home Based Call Center / Customer Support Representative!
Eyecare Center of Salem is a leading eyecare provider in the Salem area, committed to providing exceptional customer service and quality eye care services. As a Home Based Call Center / Customer Support Representative, you will be an essential part of our team, helping us deliver great customer experiences and ensuring the continued success of our business.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries and concerns in a friendly and professional manner.
- Proactively resolve customer issues and provide solutions to meet their needs.
- Provide product information, place orders, and schedule appointments as needed.
- Maintain accurate customer records and update information as necessary.
- Collaborate with other team members to ensure a seamless and positive customer experience.
- Utilize various communication channels including phone, email, and live chat to assist customers.
- Adhere to all company policies and procedures while maintaining a high level of professionalism at all times.
Requirements:
- High School diploma or equivalent, some college preferred.
- Previous experience in a call center or customer service setting preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and the ability to think critically and offer creative solutions.
- Familiarity with Microsoft Office and other computer applications.
- Ability to work independently and in a team environment.
- Proven time management and organizational skills.
- Must have a quiet and professional home office environment with a reliable high-speed internet connection.
- Available to work flexible shifts, including evenings and weekends.
Benefits:
- Competitive salary based on experience and skills.
- Comprehensive training program.
- Opportunities for career advancement within the company.
- Work from the comfort of your own home.
- Flexible work schedule.
- Supportive and collaborative team environment.
Join us in our mission to provide exceptional customer service and be a part of a dynamic and growing team. Apply now to become a Home Based Call Center / Customer Support Representative with Eyecare Center of Salem!
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