Guest Services Representative - Carilion Roanoke Memorial Hospital Job at Carilion Clinic, Roanoke, VA

MDNuZkJCTlVXT1NFd1kwVkkwd21DOC9sTXc9PQ==
  • Carilion Clinic
  • Roanoke, VA

Job Description

How You’ll Help Transform Healthcare:


Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services. Works closely with and manages Volunteers.

 

  • Manages patient flow from point of entry to service area. Serves as liaison between patient families and staff. Welcomes, greets and assists patients and guests. Uses patient identifiers to effectively route individuals.
  • Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board.
  • Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings.
  • De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc.
  • Serves as Sales Associate; provides back-up coverage for CRMH Gift Shop and JCHS Bookstore, as well as assisting volunteers with flower, gift and newspaper deliveries.
  • Serves as Sales Associate; provides back-up coverage for CRMH Gift Shop and JCHS Bookstore, as well as assisting volunteers with flower, gift and newspaper deliveries.
  • Conducts facility tours for area students, future staff and expecting OB parents and coordinates with authorized department managers and schedules tour dates and times.
  • Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs.

What We Require:


Education: High school diploma or GED required.

Experience: Two years related experience in customer service.

Other Minimum Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended, basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable, accessible, and occasionally available for an on-call basis.

About Carilion


This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

 


Requisition Number: 149028  
Employment Status: Full time 
Location: CRMH - Carilion Roanoke Memorial Hospital  
Shift: Day/Evening 
Shift Details: 6 a.m. to 6 p.m.

For more information, contact the HR Service Center at 1-800-599-2537.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

 

Job Tags

Full time, Shift work, Afternoon shift,

Similar Jobs

Polaris Freightways

Regional Company CDL A Driver No Exp Job at Polaris Freightways

18 Wheels Cargo is hiring Class A CDL-A Drivers for regional and dedicated routes. We welcome recent CDL school graduates! Key Details & Benefits (What We Offer): Weekly Pay: Earn between $1,485 - $2,080 per week. Consistent Miles: 2,700 - 3,200 miles per week... 

Raisso Inc

Talent acquisition specialist travel Job at Raisso Inc

 ...Job Title: Talent Acquisition Specialist** Travel** Location: Oklahoma City, OK Duration: 13 weeks Shift: Day Shift Guaranteed...  ...and ensure compliance with regulations Liaise with staffing agencies as needed, with approval Actively participate in team... 

Corning Incorporated

Machinist Job at Corning Incorporated

 ...experiences Auto glass and ceramics to drive cleaner, safer, and smarter transportation Corning Incorporated is seeking a skilled Machinist to join our team. Purpose of Position: This role supports research and development projects by fabricating and assembling... 

Sparkbit 360

Event Staff Job at Sparkbit 360

 ...businesses like yours thrive in an ever-evolving world. Position Overview We are searching for energetic and dependable Event Staff to join our team in Los Angeles. This position plays a key role in supporting event setup, coordination, and guest engagement. Ideal... 

Marriott International

Safety and Security Officer Job at Marriott International

 ...incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome...