Guest Service Agent| Part- time at The Stateview Hotel, Marriott Autograph Collection Job at The StateView Hotel, Raleigh, NC

MTM3YURSWmFXT21IdzRJWElrRWpDczdqT0E9PQ==
  • The StateView Hotel
  • Raleigh, NC

Job Description

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: At the StateView Hotel, part of the Marriott Autograph Collection, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the StateView Hotel can mean for you! The StateView hotel boasts 164 guest rooms, and 8,000 sq ft of event space. Overview:

The Stateview Hotel, Marriott Autograph Collection is seeking Guest Service Agents for this incredible hotel.

The Guest Service Agent will:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. Promote Hotel's marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Requires continual standing and movement throughout front office area.
  • Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travellers checks, and other forms of payment. Convert foreign currency at current posted rates. Perform accurate, moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
  • Promptly answer the telephone using positive and clear English communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
Qualifications:

Education:

High school diploma preferred.

Experience:

No prior experience required. Prior hospitality experience preferred.

Licenses or certificates:

No special licenses required. Individuals are required to meet the minimum bonding standards.

Grooming:

All employees must maintain a neat, clean and well groomed appearance 

Compensation Range: The compensation for this position is $15.00/Hr. - $16.00/Hr. based on qualifications and experience.

Job Tags

Part time, Local area, Immediate start, Worldwide,

Similar Jobs

I. Brand & Family/ Chualar Canyon Winery I. Brand & Family/ ...

Enologist/ Asst Winemaker Job at I. Brand & Family/ Chualar Canyon Winery I. Brand & Family/ ...

 ...Job Description: Our winery is in an industrial building in South Salinas. We crush approximately 450 tons/year of 25+ varieties and work in a classic/low intervention style. We are looking for the fourth member for our full time winery team. This role will be... 

Stand-By Personnel

Pipe Fitter Job at Stand-By Personnel

 ...Pipe Fitter Pay: $25 - $30 per hour (Based on Experience) Hours: Monday - Friday, 5:00 AM 4:30 PM Job Type: Welding Location: Tulsa, OK Testing Requirement No test required; however, candidates must be able to tack with MIG or TIG . Job Description... 

Teach Oklahoma

Paraprofessional - Tier II FY 2025-2026 Job at Teach Oklahoma

 ...Position Areas Instructional Support Description JOB TITLE: Paraprofessional - Tier II DEPARTMENT: Owasso Public Schools REPORTS TO: Principal FLSA STATUS:... 

TMobile

Mobile associate - retail sales Job at TMobile

 ...At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities... 

Batchelor, Tillery & Roberts, LLP

Tax Specialist (Seasonal) Job at Batchelor, Tillery & Roberts, LLP

Tax Specialist (Seasonal) Location Raleigh, NC (Glenwood area) : Batchelor, Tillery & Roberts, LLP is seeking seasonal tax professionals with...  ...join our firm. We are looking for qualified individuals to prepare income tax returns for individuals, partnerships, corporations...