Job Description

Job Title: Lot Attendant 

Department: Ewing - Towing – Yard

FLSA Status: Non- Exempt 

Summary:

A lot of attendant provides customer service for the intake and/or release of towed vehicles.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Assist and accompany customers to their vehicles for any personal belongings while providing excellent customer service. 
• Assists customers in releasing vehicles.
• Inform clerks if vehicles are not where the paperwork indicates, so the information is updated in our system. 
• Make sure insurance, E&E, and/or Stock Vehicles have been processed and numbered.
• Make sure all registrations, releases of vehicles, lot visits, and setouts are completed.
• Mild clean-up of the property and basic facility maintenance.

Supervisory Responsibilities:

Directly supervises 0 employees. 

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Strong attention to detail and awareness of their surroundings. 
• Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills.
• Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how the job relates to others; uses resources effectively.
• Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems.
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
• Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts the success of the team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Leadership - Exhibits confidence in self and others and accepts feedback from others.
• Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control. Able to de-escalate disgruntled customers and unauthorized people on the lot. 
• Diversity - Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Personal Appearance - Dresses appropriately for position based on guidelines in the handbook; keeps self well-groomed. Continually wears a company-provided uniform.
• Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent. Inform the manager/supervisor asap or as soon as possible when they will be late to their shift or need to miss a scheduled shift. 
• Dependability - Takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment.
• Planning/Organizing - Uses time efficiently; sets goals and objectives.
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality. Completes work in a timely manner; works quickly.
• Reasoning Ability- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

• To perform this job successfully, an individual should have experience with Microsoft Office software and basic computer functions. 

Certificates, Licenses, Registrations:

• Valid driver’s license.

Safety and Security:

• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or GED. 

Language Skills:

• Ability to effectively present information and respond to questions from managers (s)/Supervisors, clients, customers, and the general public. Bilingual is a plus, but not required. 

Mathematical Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Ability to accurately use a calculator. 

Reasoning Ability:

• Ability to solve practical problems and deal with a variety of concrete variables. 

Physical Demands :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee must frequently lift and/or move up to 50 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is frequently exposed to outside weather conditions, in all seasons. The noise level in the work environment is usually moderate. 

Acknowledgments:  
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.

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