Job Description

We are looking for a cheerful, positive, and highly organized individual to join our team as a full‑time Receptionist. You will be the face of the firm—welcoming clients, managing intake for our practice areas (estate planning, family building, limited scope family law, no contest probate & trust administration), and supporting our team in delivering a high‑touch, client‑centric experience. While we don’t field a high volume of incoming calls, quality of engagement is essential (especially since many clients are navigating emotionally charged, vulnerable situations). Location: Carlsbad / North San Diego County. On‑site at our Carlsbad Village downtown office; remote/hybrid is not available for this role due to the front‑desk nature. Hours: Full‑time: Monday through Friday, 9 a.m. to 5 p.m. Responsibilities:

• Greet clients and visitors warmly when they arrive at the office; establish a welcoming atmosphere.
• Answer and transfer incoming calls, take accurate messages, and ensure prompt follow‑up.
• Support client intake: confirm contact information, explain basic office procedures, and schedule consults or follow‑up where appropriate.
• Maintain the reception area: tidy, organized, professional appearance.
• Coordinate with attorneys and staff to ensure smooth client flow, update calendars when needed.
• Present ideas on marketing to our growing legal services for the LGBTQIA community as well as for the adult children taking care of aging parents.
• Assist with basic administrative tasks (e.g., scanning or filing documents, mailing, light data entry) as required.
• Respond with patience and clarity to client inquiries; escalate to appropriate staff when necessary.
• Demonstrate a willingness to learn and adapt in a white‑collar professional office environment, and support the team with a collaborative spirit.

Qualifications:

• High school diploma or equivalent; some college coursework or an associate degree preferred but not mandatory.
• Minimum of 1 year of experience working in a professional office setting mandatory (law office experience preferred).
• Excellent interpersonal skills: friendly, patient, and calm under pressure.
• Strong verbal communication skills and professional phone demeanor.
• Ability to take initiative, learn new systems, and adapt to changing needs.
• Solid organizational skills, attention to detail, and ability to multitask.
• Comfortable working as part of a small team in a legal services firm focused on client care and empathy.
• Demonstrate a willingness to learn and adapt in a white‑collar professional office environment, and support the team with a collaborative spirit.

About Company: Why Join AC Howard Law? As the first point of contact for our firm, the Receptionist will represent our brand and ethos: approachable, professional, caring.Make an impact: your ideas matter. Contribute to expanding our legal services, improving client experiences, and streamlining intake.Collaborative & supportive culture: be part of a team that values open communication, mutual respect, and professional growth.Work-life balance you deserve: besides standard PTO, enjoy generous time off, including one week off at the end of both November and December, plus all federal holidays. AC Howard Law provides high-quality legal and counseling services in North San Diego County, serving clients through major life transitions with both expertise and empathy.

Job Tags

Full time, Work at office, Remote work, Monday to Friday,

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