Job Description

In partnership with the General Manager, the Assistant General Manager is responsible for the day-to-day operations of seven Retail Centers located inside several Alamo College Campuses. The AGM ensures each Center’s Team delivers world-class customer service while cultivating a family-like atmosphere for every Team member. In addition to other responsibilities, the AGM leads the training process for all new team members, ensures their teams are delivering world class customer service every day, keeps their centers stocked with supplies, manages the productivity of their teams, monitors cost control and expenses, ensures UPS Store packing standards are met and maintained, provides accurate and profitable print quoting, and on-time delivery to all print customers. The AGM will travel unsupervised to each center, proactively leveraging his or her time according to the needs of the business. In the event of a hiring or attendance gap, the AGM will open, close, and perform all store operations for the Retail Center in question. The Assistant General Manager is ultimately accountable for profit and loss, continuous operational improvement, the delivery of exceptional service levels, personnel management, and business development and growth. The ideal candidate has two years of retail store Leadership experience, a high level of integrity, coachability and the willingness to learn from a Continued Development Program from their General Manager, strong administrative and leadership skills, excellent computer and software knowledge, the physical ability to perform the job (lifting, bending, etc.), and the heart for business. --- Responsibilities include but are not limit to:

• Monitor, evaluate, and maximize customer service delivery and satisfaction at all Retail Centers.
• Travel between Centers as needed.
• Provide leadership and direction to several teams of people.
• Cultivate the Learning and Development of their Teams.
• Recruit and train new hires on tried-and-true business practices.
• Grow the business from a volume and profitability standpoint.
• Leverage a strong business acumen to strategically manage Center financials.
• Manage the day-to-day operations of a multiple Retail Centers and ensure execution at a high level.
• Ensure inventory and supplies are ordered and delivered.
• Provide accurate and profitable print quoting, execution, and invoicing.
• Ensure that a high quality of work and/or service is maintained.
• Opening and closing a Center.
• Develop and implement store marketing.
• Performs other duties as assigned by the General Manger or Franchise Owner.

• Outgoing and personable personality.
• A high level of integrity.
• A high level of coachability.
• Time management skills.
• Exceptional customer service and de-escalation skills.
• The ability to manage multiple Teams in a complex, retail-service environment.
• Strong organizational and follow-up skills.
• Effective verbal and written communication skills.
• Knowledge of Internet applications, Microsoft Word, and Excel as well as other computer applications.
• Physical requirements include the ability to stand for several hours at a time, ability to lift 50-75+ lbs, and drive across San Antonio.

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

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