Location: Golisano Pediatric Specialties and Urgent Care - Naples -3361 Pine Ridge RoadNaples FL 34109
Department: GCHSWF Pediatric Specialists - Collier Clinic
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 10:00:00 PM
Minimum to Midpoint Pay Rate: $17.34 - $21.67 / hour
The Float Customer Service Representative position is responsible for providing an excellent customer experience. Responsibilities include utilizing a practice management system to facilitate scheduling, registration, accurate billing, collections and the maintenance of medical records. This position can be assigned Sat and Sun shifts and reports to the Manager/Supervisor. This position is required to float to all LPG and Hospital Outpatient Department locations across four counties.
Education: High School Diploma or GED required. Associates Degree preferred.
Experience: External Candidates: 2 years of customer service experience required. 3 years of similar medical office front desk experience preferred, Epic EMR experience preferred. Internal candidates: 1 year of equivalent scheduling or registration experience, CSR role preferred.
License: Not required.
Certifications: Not required.
Other: Excellent customer service and computer skills required. Ability to solve problems anddemonstrate critical thinking skills. Works weekend and holidays.
US:FL:Naples
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