Job Description

REI Co-op is united around discovering, building and celebrating better ways of working in this world, all so that folks can find and pursue a love of the outdoors. When you work for the co-op, you do your best work with the support to live your best life. And you play a part in shaping the future of the outdoors, for people and our planet.  

Our team seeks a DC System Support Technician I to help us create better outdoor experiences by completing Distribution Center technical equipment updates, repairs , and maintenance in a way that supports the Company ' s business initiatives and objectives .  Troubleshoots, diagnoses, performs , and documents preventative maintenance, repairs , and modifications. Maintains and contributes to asset management, inventory of equipment parts , and 3rd party service agreements related to such equipment. This job also provides backup and support for other Facilities Maintenance functions. Models and acts by REI ' s guiding values and mission.  Ready to discover better with us? 

H ow you will be successful:  

• Perform preventative maintenance and repair of DC equipment , including but not limited to Handheld and Wearable RF devices, radios, scales, Push to Light System s , printers, Workstations , and Cubiscan Machines  
• Develops and maintains service records, including scheduled and actual maintenance; documents repair and RMA date, required repairs, parts , inventory sourcing , and cost in the applicable systems.  
• Coordinates with DC Supervisors, Supply Chain Analysts, Vendors , and others (as needed) to schedule repair and maintenance services.  
• Maintains appropriate inventory and supplies; assists in purchasing; orders, stocks, and documents inventory in the applicable systems.  
• Serves as primary IT Support for the Distribution Center team.  

• Backup to Facilities Coordinator regarding PLC and conveyor system support  
• Acts as a resource, assists , and i s a backup to the Facilities team during projects and other situations as needed.   
• Maintain Server Room and Communications Room. Ensures all associated servers, support equipment, and storage are proactively maintained to optimize the Distribution Centers' performance .   
• Builds relationships with the IT Infrastructure and Logistics Technology Services teams to maintain the best service within the DC.  
• Maintains ongoing relationships and serves as a member on various committees to represent departmental and overall company interests; communicates company needs and expectations internally or externally; provides review, input , and recommendations as appropriate .  

Additional duties as assigned.  

Bring your passionate, authentic self .  

We lead with our values, and we are creating a culture that inspires and enables everyone to bring their whole self and highest ambitions to work every day so that we can achieve more outside together. Join us in seeking , creating , and building new ways to work.  

Your qualities:   

• Understanding Client Hardware and Software, Wireless Technology and mobile devices, Network and Server troubleshooting and maintenance.  

• Ability to operate a personal computer using MS Office, such as Outlook, Word, Excel, Access, and PowerPoint.  
• Experience managing parts inventory preferred.  

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization . We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life. To work towards this commitment and fulfill our brand promise of inspiring and enabling a life outside for everyone, we seek employees who demonstrate different ways of working, create a sense of belonging, and actively listen and learn.  

Pay Transparency  

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location or other relevant factors .   

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan and accrued time off . Click here for a detailed overview of benefits plans by employee profile.  

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