Job Description

**About Achieve Test Prep**

Most working adults find it challenging to overcome the many obstacles associated with obtaining their college degree. We serve as advisors, teachers, tutors, and mentors, helping our customers, primarily healthcare workers, be more successful at college and on the job. We utilize non-traditional methods, like testing out of college credits via the credit-by-exam process, similar to Advanced Placement (AP) tests, and provide wrap-around services that build confidence, motivation and discipline. 

**Why work for us?**

Founded in 2008 in the U.S., Achieve is a 100% remote company that hires the best candidates from around the world. Become an integral part of a work culture that is diverse, flexible, collaborative, and compelling. We are a growing company that provides financial security with opportunities for professional growth as well as the ability to: 

* Work entirely from the comfort of home 
* Set your own work schedule
* Earn a competitive compensation commensurate with your location
* Know that your ideas and opinions are important and will be heard
* Help change lives through education

At Achieve, you are guaranteed to make a difference every day—both in the work you complete and in the lives of our customers. 

Achieve is an equal opportunity employer that is committed to diversity in its workforce. We post our open positions on multiple job boards, to attract candidates who represent different backgrounds, experiences, identities, and perspectives.

We believe this well rounded approach positions Achieve to make employment-related decisions based exclusively on job-related qualifications, without disregarding applicants because of their race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, pregnancy, genetic information, mental health or any other status protected by law.

**Job Description**

Achieve is looking for a eLearning Support member who is driven by data, good at problem solving and ready to learn. Ensuring we are running teams effectively, processes are thoroughly executed and your team members are supported in their roles. You will be working hands on with customers and diving deep into finding solutions to day-to day challenges. 

**Responsibilities**

* Verify and update start dates for classes.
* Schedule tutoring sessions according to instructor schedules.
* Monitor lessons to evaluate appropriate start and end times.
* Assist in queries related to the Learning Management System (Moodle)
* Respond to and handle complaints and concerns related to eLearning.
* Provide effective chat support with strong communication abilities.
* Execute schedule coordination tasks as assigned.
* Offer dedicated support to both instructors and customers, ensuring a positive experience.
* Collaborate closely with the Customer Service team to manage inquiries related to exams and courses.
* Assist curriculum team in feedback on course materials (and if you are creative you can even get in the mix!)

**Desired Skills and Experience**

* High school diploma and scheduling expertise are preferred.
* Tech-savvy and highly capable of navigating and improving an eLearning environment
* Ability to manage multiple projects and deadlines
* Knowledge of salesforce platform and development trends and processes
* Strong critical thinking and decision-making skills
* Thrives in an independent, fast-paced work environment
* Proficient with Microsoft Office and Google Workspace productivity software
* Fluent oral and written communication skills in English.
* Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.

**Type**:

Full-time 

**Schedule**:

Flexible schedule - the ability to overlap at least 4 hours during a 5 am-5 pm EST workday.

**Remote**

100% Online

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