Customer Success Representative Job at eMeals, Birmingham, AL

M0hyZURoUmZXZXVBd1lRU0lVa25Cc0h2T0E9PQ==
  • eMeals
  • Birmingham, AL

Job Description

eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that can be shopped instore or sent for pickup or delivery by one of our integrated grocery retailers. eMeals has helped more than a million families relieve the daily stress of putting healthy home-cooked meals on the table quickly, easily and affordably. Life is hard; make dinner easy at  (

Responsibilities:

  • Provide quality service to customers about eMeals' service by communicating through live chat, email, and phone
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure customer accounts are handled appropriately through the membership database
  • Gain customer feedback related to the eMeals service
  • Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Team player; able to productively work with multiple team members
  • Strong phone and verbal communication skills along with active listening
  • Ability to manage large amounts of inbound and outbound calls in a timely manner
  • Good organizational and computer skills
  • Inside sales or call center experience preferred

You'll love eMeals if:

  • You do things right and do the right things
  • You value, respect and work well with others
  • You focus on growth and measurement
  • You continuously improve and learn
  • You take initiative and own your responsibilities
  • You listen to the customer
  • You make room for work and life
  • You keep things simple

Job Tags

Full time,

Similar Jobs

Hampton Inn and Suites Hamilton Place

Laundry Attendant Job at Hampton Inn and Suites Hamilton Place

 ...Attendant is responsible for maintaining a consistent supply of clean linens and towels for the hotel, restaurant, and banquet facilities...  ...of operation of commercial washer and dryer Wash and dry all linens using proper techniques Fold and stack towels, sheets... 

Mercy Community Healthcare

Chief Executive Officer (CEO) Job at Mercy Community Healthcare

Job SummaryPOSITION SUMMARYThe Chief Executive Officer (CEO) is responsible for exemplifying Mercys Christian mission and corporate values while leading the organization as both a ministry and a healthcare provider. The CEO provides overall management, strategic... 

Silver State Smiles

Dental Assistant Job at Silver State Smiles

 ...About the Job: Job Posting: Dental Assistant (Entry-Level or Experienced). Location: Multiple Office Locations (Travel Required)...  ...This role is ideal for: New Dental Assistants : No prior experience needed! We offer a structured Dental Assisting Training Program... 

WebPlanex InfoTech Pvt. Ltd.

Junior Python Developer Job at WebPlanex InfoTech Pvt. Ltd.

# Write clean, efficient, and maintainable Python code for web and software applications. # Assist in the development of backend services and APIs. # Collaborate with senior developers and cross-functional teams to design and implement new features. # Debug and troubleshoot... 

Triple Cities Network Solutions

Cyber Security Engineer II Job at Triple Cities Network Solutions

 ...Cybersecurity Engineer to strengthen our internal and client-facing security posture. This role plays a key part in designing, implementing...  ...~35+ years of hands-on cybersecurity or systems engineering experience (preferably in an MSP or multi-tenant environment). ~ Strong...