Customer Success Representative Job at eMeals, Birmingham, AL

M0hyZURoUmZXZXVBd1lRU0lVa25Cc0h2T0E9PQ==
  • eMeals
  • Birmingham, AL

Job Description

eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that can be shopped instore or sent for pickup or delivery by one of our integrated grocery retailers. eMeals has helped more than a million families relieve the daily stress of putting healthy home-cooked meals on the table quickly, easily and affordably. Life is hard; make dinner easy at  (

Responsibilities:

  • Provide quality service to customers about eMeals' service by communicating through live chat, email, and phone
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure customer accounts are handled appropriately through the membership database
  • Gain customer feedback related to the eMeals service
  • Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Team player; able to productively work with multiple team members
  • Strong phone and verbal communication skills along with active listening
  • Ability to manage large amounts of inbound and outbound calls in a timely manner
  • Good organizational and computer skills
  • Inside sales or call center experience preferred

You'll love eMeals if:

  • You do things right and do the right things
  • You value, respect and work well with others
  • You focus on growth and measurement
  • You continuously improve and learn
  • You take initiative and own your responsibilities
  • You listen to the customer
  • You make room for work and life
  • You keep things simple

Job Tags

Full time,

Similar Jobs

EG Workforce Solutions

Class A Gordon Food Service Delivery Driver Job Job at EG Workforce Solutions

Class A Gordon Food Service Delivery Driver JobWorking as a Delivery Driver consists of the following:Enjoy an established route, building great customer experiencesDeliver groceries to each customer site - likely 12-14 drops per dayGet a workout with loads of... 

Moffitt Cancer Center

Certified Diabetes Educator Job at Moffitt Cancer Center

 ...publications, supervise students/interns, and execution of departmental education efforts. Responsibilities: Complete initial...  ...departmental expectations and deadlines as outlined in the Certified diabetes educator expectations which are provided during the first week... 

CoreWeave

Finance Manager - Opex Job at CoreWeave

 ...2025. Learn more at What Youll Do About The Team The Finance team at CoreWeave partners closely with leaders across the organization...  ...Workplace While we prioritize a hybrid work environment, remote work may be considered for candidates located more than 30... 

Anthony's Coal Fired Pizza

Kitchen Manager Job at Anthony's Coal Fired Pizza

 ...dedicated and experienced Kitchen Manager to oversee and manage the...  ...our kitchen in a high-volume, fast-paced environment. This role requires...  ...with a strong background in food service, excellent...  ...in a quick service fast food restaurant environment is preferred. Strong... 

Next Gen Neuro

Virtual Clinical Administrative Assistant Job at Next Gen Neuro

 ...contributions are crucial in the patient care team setting as this role works with various healthcare providers across the country to document...  ...correctly. Working Conditions This is a remote, work from home, full-time position. Specific schedules can be discussed during...