Customer Success Representative Job at eMeals, Birmingham, AL

M0hyZURoUmZXZXVBd1lRU0lVa25Cc0h2T0E9PQ==
  • eMeals
  • Birmingham, AL

Job Description

eMeals is America's leading provider of curated meal plans connecting consumers to the online grocery pickup and delivery services of Walmart, Kroger, Instacart, Shipt and Amazon. Subscribers have access to 15 food style meal plans, each with new weekly dinner ideas. Based on the selected choices, the eMeals app automatically generates a grocery list that can be shopped instore or sent for pickup or delivery by one of our integrated grocery retailers. eMeals has helped more than a million families relieve the daily stress of putting healthy home-cooked meals on the table quickly, easily and affordably. Life is hard; make dinner easy at  (

Responsibilities:

  • Provide quality service to customers about eMeals' service by communicating through live chat, email, and phone
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Ensure customer accounts are handled appropriately through the membership database
  • Gain customer feedback related to the eMeals service
  • Engage customers on a one-by-one basis to meet both the needs of the customer and eMeals objective of growing the member base
  • Meet personal/team qualitative and quantitative targets

Requirements:

  • Team player; able to productively work with multiple team members
  • Strong phone and verbal communication skills along with active listening
  • Ability to manage large amounts of inbound and outbound calls in a timely manner
  • Good organizational and computer skills
  • Inside sales or call center experience preferred

You'll love eMeals if:

  • You do things right and do the right things
  • You value, respect and work well with others
  • You focus on growth and measurement
  • You continuously improve and learn
  • You take initiative and own your responsibilities
  • You listen to the customer
  • You make room for work and life
  • You keep things simple

Job Tags

Full time,

Similar Jobs

Cherry on Top

Baker Job at Cherry on Top

 ...Cherry on Top is looking for a full time Baker. Baker Duties and Responsibilities: Crafting and preparing baked goods. Ensuring every product meets the expectations of the customer and reflects well on the standards of Cherry On Top. Ensuring the workstation... 

Hiring Winners

Controller - Automotive Group Job at Hiring Winners

 ...COMPANY: A well-established and rapidly growing automotive retail group is seeking a highly motivated and detail-oriented Controller to join our leadership team. The ideal candidate will bring strong leadership skills, a deep understanding of dealership accounting,... 

Abbtech

Associate Distribution Engineer Job at Abbtech

 ...required and 0+ years of prior relevant experience. Relevant experience is either working directly with an electric utility or an electric utility consulting company, performing design engineering.REQUIRED SKILLS: Must be comfortable in both a field office setting... 

Georgia-Pacific

Plywood Production Operator - Dudley Job at Georgia-Pacific

 ...2HRS 7-7 4 on 2 off - 12HRS 6-6 2nd shift has a $2.00 shift differential. Our Team The Dudley facility is one of Georgia-Pacific's largest Building Products facilities and it manufactures Plytanium Plywood, AC and BC, Sidings and Sturd-I-Floor Plytanium... 

Beaver Creek Ski Resort

Mountain Safety Attendant Job at Beaver Creek Ski Resort

 ...with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay...  ...compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow...