Job Description

Are you a calm, people-first communicator with a warm presence and a talent for connecting with others over the phone? Are you looking for meaningful, flexible work you can do from the comfort of your home — while earning dependable income and making a difference? If yes, we’d love to hear from you!

Menu-Pros is a trusted, 30+ year leader in providing high-quality free dine-in and take-out menus to restaurants across the U.S. and Canada. Our success is built on helping small businesses thrive, and as we continue to expand, we’re looking for dedicated, mature individuals to help us grow our network of restaurant partners.

**About the Role:**

As a Customer Success Account Manager, you’ll be reaching out to independent restaurants, building relationships with owners, and offering them our proven, no-cost menu solutions. This is an outbound sales position with pre-qualified leads, excellent training, and ongoing support to help you succeed. If you enjoy friendly conversations and care about helping small businesses, this is a great opportunity to put your communication skills to work from home.

**Who This Role Might Be Perfect For:**

We warmly welcome applicants from all walks of life. This role is especially well-suited for individuals with a calm, seasoned communication style — including **grandparents, retirees, empty nesters, or those rejoining the workforce** — who are seeking flexible, rewarding remote work and enjoy meaningful phone conversations.

**What We Offer:**

* A stable company with over 30 years of success
* Work remotely from home with a flexible, part-time schedule (24 hours/week) to start
* Paid virtual training and unlimited coaching to ensure your success
* Base pay plus guaranteed, uncapped incentives
* Access to a large, open territory in the U.S. and Canada
* Warm, ongoing support — we’re committed to helping you succeed

**Compensation:**

**Base Pay:** $5 USD per hour (24 hours/week)

**Monthly Incentives:** $120 to $360+ (uncapped, based on performance)

**Key Responsibilities:**

* Make outbound calls to new restaurant accounts (120+ calls per 6-hour shift)
* Build rapport and present our free menu services to restaurant owners
* Follow up via email (using provided templates) and phone to answer questions and to sign-up accounts
* Meet and exceed performance and conversion goals

**Qualifications:**

* 1–2 years of B2B cold calling or phone sales experience (preferred)
* 1–2 years of account management or customer service experience (preferred)
* Previous work-from-home experience is a plus
* Must have a clear, neutral, or American/Canadian accent , a warm, reassuring tone or seasoned voice is a strong plus
* We especially welcome applicants with life and professional experience, including **grandparents, retirees, or those with long-term people-facing careers**
* Self-motivated, dependable, and able to stay upbeat and consistent on calls
* Comfortable using basic online tools (email, CRM, scripts)

**Ready to Apply?**

If this role sounds like a good fit and you’re ready to work from home in a supportive, flexible environment , we’d love to hear from you!

Once we receive your application, we’ll send you a short script. Please record yourself reading it , this will serve as your pre-screening step.

**Note:** Applicants who do not submit a pitch recording will not be considered for an interview.

Thank you and best of luck ! We look forward to welcoming the next member of our growing team!

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