Customer Service Manager Job at Culinary Depot, Spring Valley, NY

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  • Culinary Depot
  • Spring Valley, NY

Job Description

At Culinary Depot, we are committed to delivering exceptional service and solutions to our customers. We are looking for a driven Customer Service Manager to lead our team and ensure every client receives a seamless, positive experience.

Position Summary:
The Customer Service Manager will oversee daily operations of the customer service team, ensuring high-quality support, efficient processes, and customer satisfaction. This role requires a proactive leader who can train, motivate, and manage a team while continuously improving service standards.

This is a full-time, in-office position based in our Spring Valley location; remote work is not available.

Key Responsibilities:

  • Lead, mentor, and manage the customer service team to achieve performance goals.

  • Monitor customer interactions, analyze feedback, and implement improvements.

  • Handle escalated customer issues with professionalism and efficiency.

  • Collaborate with sales, operations, and other departments to ensure a seamless customer experience.

  • Maintain knowledge of products, services, and industry trends to provide accurate guidance to customers.

Qualifications:

  • Proven experience in customer service management or related leadership role.

  • Excellent interpersonal, communication, and problem-solving skills.

  • Strong organizational and team management abilities.

  • Ability to analyze data and metrics to drive improvements.

  • Proficiency in customer service software, CRM systems, and Microsoft Office Suite.

  • Bachelor's degree preferred, but equivalent experience is acceptable.

Key Attributes:

  • Positive and professional attitude.

  • Strong leadership and motivational skills.

  • Customer-focused mindset with attention to detail.

  • Ability to thrive in a fast-paced, dynamic environment.

Why Join Us:

  • Opportunity to lead a passionate team in a growing company.

  • Collaborative, supportive work environment.

  • Competitive salary and benefits package.

  • Career growth and development opportunities.

     

    This is a full-time, in-office position based in our Spring Valley location; remote work is not available.

Job Tags

Full time, Work at office,

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