Job Description

Type:

• 1 - year contract

Full Time or Part Time:

• Full time or Part Time

Pay Rate:

• TBD

Location:

• Orlando, FL 32827

Language Requirements:

• Fluent in English with multi language skills such as Spanish, Portuguese, French, German, Russian, Italian, Chinese, etc.

Language Preferences: N/A

Job Overview:

A Customer Service Lead performs regularly assigned work in aviation customer service within public areas of the airport. Serve as a customer advocate, providing customers with timely and accurate information along with issue resolution. Supports information booths, international arrivals, customer relations, meet and greet services.

Experience Requirements:

• Minimum of two (2) years of experience in a customer service position.
• Strong customer service communication skills.
• The ability to work both independently and as part of a team.
• Must have a clear, speaking voice.
• Must have a calm demeanor at all times, especially when faced with stressful situations
• Must have the ability to greet all passengers, visitors, and airport employees in a friendly and professional manner.
• Shall be able to perform the duties of the Ambassadors.
• Strong computer skills as required to perform the customer service functions.
• Must have a familiarity with Orlando, the area attractions, and the surrounding areas.
• Experience in a customer service position in a medium-to-large airport or other travel hospitality or similar setting.

Experience Preferences: N/A

Physical Requirements:

• Must be able to stand and walk for extended periods of time.

Education Requirements:

• High school diploma/GED

Education Preferences: N/A

Training Schedule:

• TBD?

Schedule:

Dress Code:

• Business Casual

Benefits:

• Medical, Dental, Vision and more

Additional Information:

Drug and background checks are performed. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States. Candidates shall supply their own transportation.

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