Job Description

Being a Customer Engagement Representative involves more than the acquisition and sales process. We provide entry-level training on technology usage, consumer relations, product and service knowledge, and market preferences for you to utilize in customer interactions. Our client partners take the guesswork out of the initial process by administering pre-qualified leads and sharing insight on sales discounts and services for local neighborhoods. This head start helps to guide you and fellow Customer Engagement Representatives when developing daily or weekly sales plans. If you are looking for a position where problem-solving, working with people, business development, and communication are all at the forefront, our Customer Engagement Representative position fits you.

 

Our success lies in our team members and clients working together to bring technology solutions to the local region. We aim to utilize customer service, sales, and marketing skills to increase customer acquisition for our clients. As one of the top telecommunication companies in the world, they are continuously evolving and implementing new technologies in neighborhoods nationwide. Our Customer Engagement Representatives work to increase understanding of new products and services among those in our local region by direct contact with consumers.

Responsibilities of the Customer Engagement Representative Position:

• Communicate directly with local consumers to initiate and achieve customer acquisition and sales goals
• Develop and utilize knowledge of client products and services to provide solutions and excellent customer service to local communities 
• Determine consumer needs by inquiring about their current experience and thoroughly discussing client products, services, and discounts
• Attend training sessions with other Verizon Customer Engagement Representatives and members of the management team to build knowledge of client operations, sales metrics, and outreach goals
• Navigate client-provided handheld technology to assist in customer service before, during, and after the sales process

Qualifications for a Successful Customer Engagement Representative: 

• High school diploma or equivalency required
• Associate's or two-year program degree is encouraged
• Experience in customer service, sales, marketing, community outreach, business, or leadership is preferred
• Reliability in time management and completion of daily tasks both individually and collaboratively with other Customer Engagement Representatives
• Ability to implement marketing and sales tactics when given appropriate training
• Appetite for learning and developing management skills to assist in office operations

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