A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
We are a high-performing, tight-knit team of experienced professionals who are focused on creating a world-class experience for our pros, customers, and team. Our mission is to deliver a human-first, tailored approach to the most high-risk and sensitive matters that impact our pros and customers. We are passionate about reducing risk and building trust with our users and keep this as our north star in everything we do. As a part of our mission, we routinely collaborate with cross-functional teams, such as legal, on investigations and joint initiatives to drive Trust and Safety forward on Thumbtack
Are you a detail-oriented, self-driven problem solver fluent in both Spanish and English? Thumbtack is looking for a Case Manager to join our Trust & Safety team, a role where you’ll take on some of the platform’s most sensitive and impactful challenges.
This role is critical, as you’ll occasionally support the CEO and other senior leadership team members on tough, sensitive cases that require sound judgment, resilience, and discretion. You’ll need to be prepared to handle difficult situations and materials, as this work often involves exposure to challenging content. Also important to note is this role includes a rotational after-hours availability to address urgent matters when needed.
This is your opportunity to make a real impact by shaping user experiences, strengthening trust, and helping build a safer, more successful platform.
If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.
For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $80,700 - $98,700.
For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $72,600 - $88,800.
For candidates living in all other US locations, the expected salary range for this role is currently $68,600 - $83,800. Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.
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Benefits & Perks
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Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .
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