Job Description

MetroLagoons is growing fast, and we are looking for motivated individuals to grow with us! If you are an energetic and enthusiastic professional. Come join the team at the best lagoons in the United States!

Job Summary– Corporate Strategic Partnership & Guest Experience (SP&GE)  Coordinator is responsible for overseeing and supporting the successful execution of strategic partnership and event initiatives across all MetroLagoons locations. Reporting to the Strategic Partnership & Events Manager, this position provides leadership, guidance, and operational support to Lagoon On-Site Guest Experience Ambassadors while managing contracts, scheduling, and reconciliation of 3rd party contractors and business partners. The role also includes covering for On-Site Guest Experience Ambassador vacations, absences, or additional events as scheduled.

Responsibilities Includes:

1. Event and Partnership Oversight

• Assist with and oversee strategic partnership activities and events across all MetroLagoons locations.
• Assist with on-site presence for partnerships and events, including digital and printed signage, MetroLagoons radio programming, and other guest-facing initiatives.
• Provide guidance to On-Site Guest Experience Ambassadors to ensure consistency and high standards of execution.

2. Contracts and Partner Management

• Oversee contracts with 3rd party contractors and business partners, ensuring compliance with terms and alignment with MetroLagoons’ objectives.
• Schedule and oversee 3rd party contractors and business partners to ensure proper coverage and successful event execution.
• Reconcile activities, payments, sponsorship funding, and operational metrics of 3rd party contractors and partners to ensure accuracy and accountability.

3. Monthly SP&E Calendar

• Collaborate with On-Site Guest Experience Ambassadors to develop and implement the monthly SP&GE calendar for each location.
• Ensure alignment of activities with strategic goals and corporate standards.

4. Budget and Resource Oversight

• Monitor SP&GE labor and operational expenses (OPEX) across all locations to ensure adherence to approved budgets.
• Provide accurate and timely reporting on spending, 3rd party contractor activities, and resource allocation.

5. Team Collaboration and Coverage

• Work closely with On-Site SP&GE Coordinators and local teams to align on event logistics, guest experience goals, and partnership initiatives.
• Cover for On-Site Guest Experience Ambassador vacations, absences, or additional events as needed to maintain continuity and high-quality execution.

6. Communication and Reporting

• Maintain regular communication with the Strategic Partnership & Events Manager and other key stakeholders.
• Compile reports on partnership performance, event outcomes, and areas for improvement, making recommendations for future initiatives.

Qualifications:

• Bachelor’s degree in Event Management, Marketing, or a related field preferred.
• 3-5 years of experience in digital marketing and advertising.

• 2+ years of experience in event coordination, partnership management, or related roles.

• Experience managing contracts, schedules, and budgets.
• Proficient in event planning tools, CRM systems, and budgeting software.
• Strong organizational and time management abilities.Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Strong attention to detail and a commitment to delivering high-quality work.

The schedule for this position is primarily Monday through Friday, with flexibility to meet event requirements, including occasional evenings and weekends. Responsibilities also include providing coverage for On-Site Guest Experience Ambassador absences, vacations, or additional events as needed.

Work Environment: This role is based at the corporate office in Tampa and requires frequent travel to MetroLagoons locations for on-site support and coordination.

BENEFITS: Paid time off, Paid Health Insurance for Full Time employees, Dental and Vision Insurance, Life insurance and 401(k) and onsite discounts. 

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